> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aisync.link/llms.txt
> Use this file to discover all available pages before exploring further.

# Texting & Inbox with Your AI Assistant

> Have Claude, ChatGPT or Codex check your texting setup, give every rep a line, and work through replies, safely.

Once your AI assistant is connected to AI Sync (see [Connect MCP](/connect-mcp)
or [Use your ChatGPT plan](/agents/use-your-chatgpt-plan)), it can do
everything on this page by asking. It works as **you**, with your permissions.

<Warning>
  **Texts are real.** When your assistant sends a text, a real person gets it
  from your number. Have it show you the message and the number it will send
  from, then say "send".
</Warning>

## 🩺 1. Check your texting setup

Paste this into your assistant:

```text theme={null}
Check my AI Sync texting setup and give me a short report:
1. List my phone numbers. For each: A2P linked or not, routed to which rep,
   and whether an AI agent uses it.
2. Which reps have their own texting line, and which will use the team line?
3. Is there at least one team line (A2P linked, not routed to anyone, not
   used by an AI agent)?
4. Anything that would stop a rep from texting.
Don't change anything.
```

What a good answer looks like:

| Check | Healthy |
| - | - |
| Numbers that can text | Every number meant for texting shows **A2P linked** |
| Rep lines | Each rep who texts has a number routed to them, **or** a team line exists |
| AI agent numbers | Kept separate; they're never used as texting lines |

Background: [Texting lines](/dialer/texting-lines).

## 👤 2. Give a rep their own line

```text theme={null}
Route +1 555 010 2233 to Maria Gomez so it becomes her texting line.
Tell me what will change first, then wait for my OK.
```

The number must be A2P linked first. If it isn't, AI Sync refuses and your
assistant tells you so. Link it to your 10DLC campaign on the Phone Numbers
page.

<Note>
  Routing a number to a rep also sends that number's **incoming calls** to that
  rep. Usually that's what you want: the lead calls back the number that texted
  them and reaches the same person.
</Note>

## 🔍 3. Check which number a lead will get

```text theme={null}
What number will a text to Jordan Lee go out from, and why?
```

Your assistant looks it up with the same rule the dialer uses: the number the
lead was last texted from, else your line, else the team line. Ask this
whenever a rep says "it texted from the wrong number".

## 📥 4. Work through the Inbox

```text theme={null}
Show my unread conversations. For each: who, what they said, and a
suggested reply. Don't send anything yet.
```

Then:

```text theme={null}
Send the reply to Jordan Lee. Leave the others.
```

More things to ask:

* *"How many conversations are waiting on a reply?"*
* *"Show only conversations routed to me."*
* *"Show the full conversation with Sam Patel, including emails."*
* *"Mark Sam Patel's conversation as read."*

<Tip>
  Don't pass a "from" number unless you mean to change it. Left out, every text
  uses the lead's texting line, so replies keep coming back to the right rep.
</Tip>

AI Sync refuses to text anyone marked **Do Not Text**, whoever is sending. If
your assistant reports that, don't try to get around it.

## ⚙️ 5. Automate the follow-up

```text theme={null}
Add the voicemail follow-up text to my Voicemail disposition and turn it on.
```

Automation texts use the same texting lines. See
[Dialer Automations](/dialer/automations).

## 🧰 For people building their own agents

If you're writing standing instructions for an agent that works your inbox,
start from these:

```text theme={null}
- Before sending any text, show the message and the "from" number, and wait
  for approval.
- Never set a "from" number unless the user names one.
- Never text anyone who replied STOP or is marked Do Not Text.
- Ask before "mark all read"; it clears every rep's unread list.
- Send one message per lead per decision. Never loop.
```

<AccordionGroup>
  <Accordion title="The tools behind these requests" icon="screwdriver-wrench">
    | What you ask | Tool |
    | - | - |
    | List numbers, A2P status and who they're routed to | `settings_phone_numbers_list` |
    | Who a number can be routed to | `settings_phone_numbers_assignable` |
    | Route a number to a rep | `settings_phone_numbers_assign` |
    | Which number a lead will be texted from | `texting_line_get` |
    | Conversations (filters: unread, mine, with emails) | `messages_threads_list` |
    | One whole conversation | `messages_thread_get` |
    | Send a text | `messages_send` |
    | Mark one read / all read | `messages_mark_read` / `messages_mark_all_read` |
    | Unread count | `messages_unread_count` |
    | Disposition follow-ups | `dialer_automations_list`, `dialer_automations_add` |

    Your assistant picks these itself. You never need to name them.
  </Accordion>
</AccordionGroup>

## 🧯 If something is off

<AccordionGroup>
  <Accordion title="&#x22;No texting line set up&#x22;">
    There's no A2P-linked number your assistant can text from. Ask it:
    *"Which of my numbers are A2P linked?"* Then link one on the Phone Numbers
    page.
  </Accordion>

  <Accordion title="&#x22;This contact is marked Do Not Text&#x22;">
    Working as intended. The contact opted out. Don't text them.
  </Accordion>

  <Accordion title="The assistant says it sent, but the lead never got it">
    Check the number is A2P linked and your 10DLC campaign is **approved**. See
    [Texting lines](/dialer/texting-lines#-if-something-is-off).
  </Accordion>

  <Accordion title="The assistant can't see the new inbox tools">
    Reconnect AI Sync in your assistant so it loads the latest tools. See
    [Connect MCP](/connect-mcp).
  </Accordion>
</AccordionGroup>