> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aisync.link/llms.txt
> Use this file to discover all available pages before exploring further.
# AI Dashboard
#### π Overview
The **AI Dashboard** is a central overview of your AI assistants and the calls handled by them. Here you can see how many agents and phone numbers you have, how many calls occurred in a chosen period, how long calls lasted on average, how many were successful, how many appointments were booked, and why calls ended. Charts and tables below help you explore the details.
## π§° Filters (top row)
This row controls **which agent** and **which date range** the overview uses.
**π€ Select Agent**
* **All** β data for every AI agent combined.
* Choosing a named agent limits the overview to that agentβs calls and metrics.
* Changing the agent usually refreshes the overview automatically; if not, press **Filter**.
**π
Date Range**
Pick a preset such as Today, Yesterday, Last 7 Days, This Month, Last Month, and others.
* If you choose **Custom dates**, the **Start Date** and **End Date** fields become active. Set your range, then press **Filter**.
* For other presets, start and end dates are set for you and those fields stay inactive; the overview may refresh on its own.
**ποΈ Start Date / End Date**
* Used only with **Custom dates**.
* Charts and summary cards follow the period you define here once you apply the filter.
**π Filter**
* Use this after changing dates or when the screen does not refresh by itself. It updates all related numbers and charts for your current choices.
## π Summary cards
Each card shows one key figure. Hovering (or focusing) on a card may show a short explanation.
**π©βπ» Total Agents**
* The number of **all** AI agents in your account, whether active or inactive.
* This count does **not** depend on the date filter; it describes your overall setup.
**βοΈ Total Numbers**
* The total count of **phone numbers** used with your AI setup.
* One agent can have more than one number.
**π Total Calls**
* All calls in the **selected date range** and **selected agent** scope, including inbound and outbound.
**β±οΈ Avg Duration**
* The **average length** of calls in that period, shown in minutes and seconds.
**π
Appointments**
* Calls where an **appointment date and time** was recorded.
* **Clicking this card** opens the **Appointment Details** panel .
**β
Call Successful**
* Calls marked as **successful** (yes).
**π Transfers**
* Calls that ended with a **transfer** to another destination.
## π¦ Number Status Overview
This section focuses on **spam or risk status** of your numbers. It reflects the **current status** of numbers more than a single call date.
**π Number Status Chart**
* A chart comparing **Clean** and **Flagged** numbers.
* Counts shown beside the chart:
* **Clean Numbers**
* **Flagged Numbers**
* **Total Numbers** (overall count used in this view)
**β οΈ AI Spam Numbers Details**
Lists numbers whose status is **Flagged** or **In Progress**.
| Column | Meaning |
| ------------------ | --------------------------------------------------- |
| **#** | Row number |
| **Phone Number** | The phone number |
| **Nickname** | The label you gave the number |
| **Spam Status** | Current status (for example flagged or in progress) |
| **Area Code** | Area code |
| **Inbound Agent** | Agent linked for inbound calls |
| **Outbound Agent** | Agent linked for outbound calls |
| **Updated At** | When the record was last updated |
## π Call Analytics
Charts in this section use your **selected date range** and **agent**.
**π Call Counts**
* How many calls occurred on each day across the period.
**π’ Call Success Rate**
* Share of calls marked successful, unsuccessful, or unknown (ring-style chart).
**π Call Directions**
* How many calls were **inbound**, **outbound**, or **web**.
**π Disconnection Reasons**
* **Why** each call ended β for example caller hung up, assistant hung up, transfer, voicemail reached, busy line, no answer, or other connection or system situations. Counts are shown per reason type.
**π User Sentiment Distribution**
* How calls are split across **Positive**, **Neutral**, **Negative**, and **Unknown** sentiment.
**βοΈ Call Picked Up Rate**
* Over time, the percentage of calls where the end reason indicates a connected conversation (for example caller hangup, assistant hangup, or transfer) versus all calls.
**π― Call Successful Rate**
* Over time, the percentage of calls marked successful.
**π Call Transfer Rate**
* Over time, the percentage of calls that ended in a transfer.
**π¨βπΌ Transfers by Agent**
* Which **AI agent** transferred calls and how many times.
**Reading the chart:** Each color is a different AI agent; larger segments mean more transfers. Hover a segment for exact counts. You can click a segment, use the legend below, or use **+X more** to pick an agent when there are many.
**β²οΈ Average Call Duration**
* Average call length by day over the period.
**π
Appointments**
* Trend of appointment-related activity by day.
**π¬ Voicemail Rate**
* Percentage of calls that reached voicemail.
## π Appointment Details panel
Opens when you **click the Appointments** summary card.
* Shows the **company** name and total **appointment** count at the top.
* Table columns typically include:
* **Call Date** β when the call happened
* **Agent** β which AI agent handled it
* **From / To** β calling and called numbers
* **Duration** β call length
* **Appointment** β booked appointment time
* **Status** β whether the call was marked successful
* **Sentiment** β sentiment label
* **Recording** β audio player if a recording exists
* **Actions** β **Details** to open full call information
Use **Close** to dismiss the panel. An error message may appear if data cannot be loaded.
## π Call Details panel
Opens when you choose **Details** on a call row.
* Date and time, **Agent**, **Duration**, **Direction** (inbound, outbound, or web).
* **From** and **To** numbers.
* **Appointment** β scheduled time, or not specified.
* **Call Analysis**: whether the call was successful, user sentiment, and **Hangup reason** (why the call ended).
* **Recording** may appear with playback controls if available.
* If present, **Summary** and **Transcription** appear in separate sections; if not stored for that call, those sections stay hidden.
## π Transfer Details panel
Used for a detailed list of **transfer** calls when opened from the workflow that uses it.
* Shows the **Agent** name and total **transfer** count at the top.
* Table: **Call Date**, **Agent**, **From**, **To**, **Duration**, **Status**, **Direction**, **Sentiment**, **Recording**, **Actions** (Details).
Table features often include search, sort, pagination, and a choice of how many rows to show per page.