> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aisync.link/llms.txt
> Use this file to discover all available pages before exploring further.
# Call Reports
> User guide for Reports → Call: filters, call table columns, search, and export.
# 📞 Call Report (Reports → Call)
The **Call** option under **Reports** is where you review **phone calls** for your organization: who was involved, numbers, outcomes, length, and when each call happened. Everything below is about that **Call** report only.
**👀 What you see here**
**Phone calls** show in a table—**one row per call**. The table updates when you change filters and apply them, or when you change the date range (where that refreshes on its own).
At the top you pick **which time range** and **which calls** matter. Each row below is **one call** that matches those choices.
## 🛠️ Filters
**🗓️ Date range**
Controls how **Start Date** and **End Date** are filled:
* **Custom dates** — You enter **Start Date** and **End Date** yourself; those fields are editable.
* **Presets** (*Today*, *Yesterday*, *This week*, *Last 7 days*, *This month*, *Last month*, and similar) — The dates are set for you and stay fixed for that preset.
If you are **not** on custom dates, changing the date range refreshes the **calls** shown. On **custom dates**, set start and end, then use **Filter** (or another control that refreshes).
Call times use **your account time zone**, so “today” matches your local calendar day.
**📅 Start date and end date**
Work with **Date range**. They set the **from–to** window for **calls** in the table. Editable only when **Custom dates** is selected.
**✅ Call status**
Limits **calls** to one outcome, or shows **all** outcomes:
* **All** — Every outcome.
* **Answered**, **Completed**, **Busy**, **No-answer**, **Failed**, **Missed Call**, **Cancel** — Only **calls** with that outcome.
Pick a value and apply it (for example **Filter**, or change the date range where it auto-refreshes).
**⏱️ Minimum duration**
Keeps **calls** whose **length** is **at least** what you select (from zero up to two hours). Shorter **calls** are hidden—useful when you only care about **calls** that ran long enough.
**⏳ Maximum duration**
Optional upper cap on length:
* **No limit** — No maximum.
* Any other value — **Calls** **longer** than that are excluded.
Together with minimum duration, you can focus on **calls** in a certain length range.
**🔄 Call direction**
* **All** — Incoming and outgoing **calls**.
* **Inbound** — **Calls** you received.
* **Outbound** — **Calls** you placed.
**👤 Agents**
Shows **calls** for **one** person, or—where the menu includes it—**everyone** (**All**). The names are people who can place or receive **calls** in your setup.
If the team is not set up, you may see a single placeholder instead of names.
**🔎 Filter**
Applies your choices and reloads the **call** table. Use it after changing something that does not refresh by itself (for example **custom** start and end dates).
**💾 Download (export)**
Saves a file using the **same** choices as the Call Report (dates, status, duration limits, direction, agent). The file has contact name, numbers, transcription, status, direction, how long the **call** lasted, and when it happened—so you can open it in a typical office spreadsheet program.
## 📋 What each column means (calls)
**#️⃣ Sr. No.**
A reference number for the row. Newer calls appear higher up.
**🧑 First name / Last name**
The **contact** linked to that **call**, when known. A dash means the name was not available.
**📞 From number**
Where the **call** came from (caller side).
**☎️ To number**
Where the **call** went (destination).
**📝 Transcription**
Text from the **call**, when available. Long text may wrap so you can read it in the same row.
**🏷️ Status**
**How the call ended**, plus:
* A small **incoming** or **outgoing** marker for quick direction.
* For completed calls with a **recording**, a **player** so you can listen without leaving the Call Report.
**🗓️ Dated**
When that **call** was logged, in **your** time zone.