Dashboard Reports

{ "data": { "metrics": { "total_calls": 12, "successful_calls": 7, "avg_duration_seconds": 45.5 }, "transfer_calls": 1, "span_status_data": { "clean_count": 6, "flagged_count": 1 }, "appointment_calls": 2 }, "success": true }

Dashboard Reports#

Metrics, outcomes, and chart series for the selected agent and date range — the same figures as the AI Dashboard cards and charts.

Authorizationstringheaderrequired

Bearer token in the format: Bearer {access_token}

date_rangestringquery

Today (default), Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week Sun, This Week Mon, Last Week Sun, Last Week Mon, Last Business Week, This Month, Last Month, Last Year. For a custom window send start_date and end_date

start_datestringquery

Custom start date Y-m-d. Used with end_date

end_datestringquery

Custom end date Y-m-d. Used with start_date

agent_idstringquery

All (default) or an agent_id from Dashboard Summary

company_idintegerquery

Signed-in company by default. Agency accounts may pass a child company id

curl --request GET \
  --url https://app.rizzdial.com/api/ai/dashboard/reports?date_range=Today \
  --header 'Authorization: Bearer {{bearer_token}}'

data.metricsobject

total_calls, avg_duration_seconds, successful_calls, unsuccessful_calls, unknown_calls

data.outcomesobject

Live, voicemail, and other outcome counts for the period

data.appointment_callsinteger

Calls with an appointment date

data.transfer_callsinteger

Calls that ended in a transfer

data.disconnection_reasonsarray

reason and count

data.sentiment_distributionarray

Positive, Neutral, Negative, Unknown

data.call_directionarray

inbound, outbound, web

data.call_counts_dataarray

Daily call counts

data.span_status_dataobject

clean_count and flagged_count for current number status