Filter Controls
- Select Agent - Choose specific agents using dropdown search
- Date Range - Quick options: “Today”, “Yesterday”, “Last 7 Days”, “Last 30 Days”, or custom range
- Start/End Date - Calendar picker with DD/MM/YYYY format
- Min/Max Duration - Filter calls by length from “0 Sec” to “No Limit”
- Call Direction - “All”, “Inbound”, or “Outbound”
- User Sentiment - “All”, “Positive”, “Negative”, “Neutral”, “Unknown”
- Call Successful - “All”, “Successful”, or “Unsuccessful”
- From/To Number - Search by specific phone numbers
- Hangup Reason - Filter by termination cause
Column Visibility Management
Use checkmark toggles to filter which data columns are displayed in the table How Column Filtering Works:- Checked (✓) - Column is visible in the table
- Unchecked - Column is hidden from table view
- Instant Filter - Toggle checkmarks to immediately filter displayed data
- Custom View - Create personalized data views by selecting relevant columns only
Data Export & Management
Access powerful export functionality through dedicated action buttons:- CSV Export - Download call data in comma-separated values format. Compatible with Excel and Google Sheets for analysis.
- Excel Export - Export to Microsoft Excel format (.xlsx) with formatted headers and data types for immediate use.
- PDF Export - Generate professional PDF reports with proper layout and formatting for documentation.
- Filter - Export only the filtered results based on your current search and column settings.
Call Records Table
- ID - Unique identifier
- Action - View, Edit, Delete buttons
- Time - Call timestamp
- Agent Name - Handling agent
- From/To Number - Phone numbers
- Call Duration - Length in HH:MM:SS
- Call Type - Web or Phone designation
- Direction - Visual call direction indicators
- User Sentiment - Color-coded sentiment badges
- Hangup Reason - Termination details
- Call Successful - Status indicator
- Recording - Audio playback controls
Detailed Call View
Click “View” action for comprehensive call details:Audio Playback Controls
- Audio Timeline - Visual representation of call duration with playback controls
- Play/Pause Controls - Listen to the actual call recording
- Timeline Navigation - Jump to specific points in the conversation
Analysis & Transcription
- Call Summary - AI-generated overview and insights
- Performance Metrics - Success indicators and quality scores
- Full Transcript - Complete conversation with speaker identification and timestamps
Full Transcription
- Complete Transcript - Word-for-word conversation between user and agent
- Speaker Identification - Clear labeling of “User:” and “Agent:” dialogue
- Timestamped Entries - Each part of conversation with precise timing
- Conversation Flow - Sequential display of the entire interaction
- Searchable Content - Find specific words or phrases within the transcript
