This page moved to Texting Lines & Reply Routing, which describes how texting works today.
In short:
- Outgoing: a text goes from the number you picked, else the number the lead was last texted from, else your own line, else the team line. It never follows the rotating calling number.
- Incoming: a reply goes to the rep who owns the number it was sent to, else the last rep who texted or called the lead, else the lead's assigned rep, else the account owner.