Disposition

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📋 Overview

Disposition is where you name and organize labels for how call results are recorded in your workspace. Each entry is one label (for example Interested, Callback, Not Interested). You can decide:

• The name of the outcome label.
• Which roles can use that label.
• Which GHL location and notes field it ties to.
• How it looks (text and background colors).
• Whether it is the Didn’t Answer default.
• Whether it is the general default option.
• Which Call Status it maps to.

Repeated for clarity: one disposition record = one outcome label + visibility + behavior + color + call-status link.

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📑 Main list

The main table shows all dispositions for your organization. You can also search and move between pages using the list controls.

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➕ Add a disposition

1. Click Add.
2. The form opens with title Add Disposition.
3. Fill required fields.
4. Click Submit.

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🏷️ Disposition Name

Provide a unique, descriptive name for your outcome label.

• The name must not duplicate any existing disposition in your organization.
• If a duplicate is found, the form will display an error message and prevent saving.

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👥 Role Access

Select the user roles that should have access to this disposition.

• You can choose multiple roles.
• If role selection isn’t visible for your account, your role will be assigned automatically in the background.

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📍 GoHighLevel Location

Select which GoHighLevel location this disposition belongs to.

• Only locations available within your organization/workspace are shown.
• The available options for notes fields are based on your currently selected location.

🗒️ Notes Field Selection Once a location is chosen, the form will load the corresponding custom fields for that location.

• Pick a field where notes related to this disposition will be stored.
• If you change the selected location, the custom fields list will update—choose a notes field again if necessary.
• If no custom fields are present, the form will let you know that none are available.

🎨 Color Customization You can configure the visual styles for both unselected (default) and selected states:

• Text color and Background color: how the disposition normally appears.
• Selected Text color and Selected Background color: how it looks when active or highlighted.

By default, normal colors are typically white text on blue, and selected colors are white text on green, but you can set these to any colors you prefer. 📝 Submit Click Submit to save.

• On success: short confirmation appears and you return to the list.
• On failure: message stays on the form so you can fix the issue.

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✏️ Editing a Disposition

To make changes to an existing disposition:

1. Find the disposition you want to update and click Edit.
2. The Edit Disposition form will open, displaying the current settings (name, roles, location, notes field, and colors).
3. Adjust any fields as needed.
4. Click Submit to save your changes.

All editing is subject to the same rules as adding a disposition, including the requirement for a unique name.

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🕹️ Quick Toggles on the List

You can use these switches directly in the list, without opening the edit form:

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❓ Didn’t Answer Button

• Enable this on one disposition to make it your organization’s designated “didn’t answer” label.
• Only one disposition can have this setting at a time; enabling it for a different disposition will disable it on the previous one.

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⭐ Default Option

• Set the general default disposition for your organization using this toggle.
• Again, only one row can be set as the default at a time; changing the default will automatically clear the former default status.

If your update doesn’t save, an alert will appear and the toggle will revert to its earlier state.

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☎️ Mapping Call Status

Each disposition row has a Call Status dropdown to align that disposition with the relevant call outcome.

• Pick the desired call status from the dropdown.
• Your change is saved instantly.
• Proper mapping ensures dispositions are grouped accurately for status reporting.

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🗑️ Delete a disposition

Click Delete on a row and confirm when prompted.

• After confirmation, the record is removed.
• You return to the list with a success/failure message.

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