📊 Overview
The Usage History feature provides a comprehensive dashboard for monitoring your platform consumption, tracking charges, and analyzing usage patterns. This powerful tool helps you understand your spending, optimize usage, and make informed decisions about your service plans.Real-time Tracking: All usage is tracked and updated in real-time, giving you instant visibility into your consumption patterns and costs.
📊 Track Usage
Monitor real-time usage across all services and features
💰 Cost Analysis
Analyze charges and optimize your spending patterns
📈 Usage Analytics
Gain insights into consumption trends and patterns
Current Balance: $4.43166 | Total Usage Count: 17 entries
🚀 Key Features
💳 Charge Balance Tracking
💳 Charge Balance Tracking
Monitor your account balance and track all charge deductions in real-time
📅 Flexible Date Filtering
📅 Flexible Date Filtering
Filter usage data by custom date ranges, predefined periods, or specific timeframes
🎯 Service-Specific Analytics
🎯 Service-Specific Analytics
Track usage separately for AI services, Dialer, and other platform features
🔍 Advanced Search & Filter
🔍 Advanced Search & Filter
Search usage records by charge type, bill type, agent, and usage patterns
📱 Responsive Dashboard
📱 Responsive Dashboard
Access your usage history from any device with full functionality
⚡ Usage Tracking Workflow
Workflow Steps
- 🚀 Service Usage: User consumes AI services, makes calls, or uses platform features
- ⏱️ Usage Metering: System tracks usage duration, count, or consumption amount
- 💰 Charge Calculation: Platform calculates charges based on usage rates and pricing
- 📝 Record Creation: Usage record is created with detailed consumption data
- 💳 Balance Deduction: Charges are deducted from account balance
- 📊 History Update: Usage data appears in the usage history dashboard
- 🔔 Usage Alerts: Notifications sent for significant usage or low balance
- 📈 Analytics Update: Usage patterns and trends are updated for insights
📋 Usage History Fields
Each field in the usage history provides specific insights into your platform consumption and charges.
🏷️ Service Classification Fields
Charge Type
Values: Charge BalancePurpose: Categorizes the type of charge appliedIdentifies how the usage was charged
Bill Type
Values: AI, Dialer, SMS, VoiceExample:
AI, DialerService category that generated the chargeUsage Type
Values: Minute, Call, Message, TokenExample:
MinuteUnit of measurement for the usageAgents
Format: Agent Name/IDPurpose: Identifies which agent generated the usageLinks usage to specific AI agents or users
⏰ Timestamp Fields
Created At
Format: MM-DD-YYYY HH:MM AM/PMExample:
08-30-2025 02:38 AMWhen the usage occurredUpdated At
Format: MM-DD-YYYY HH:MM AM/PMExample:
08-30-2025 02:38 AMWhen the record was last modified📊 Complete Field Reference
| Field | Description | Example Value | Data Type | Purpose |
|---|---|---|---|---|
| Sr.No | Sequential record number | 1 | Integer | Unique identifier |
| Charge Balance | Amount deducted | $0.300 | Currency | Cost tracking |
| Use Limit | Service usage limit | 0 (Unlimited) | Integer | Limit management |
| Use Count | Times service used | 1 | Integer | Usage frequency |
| Charge Type | Type of charge | Charge Balance | String | Charge categorization |
| Bill Type | Service category | AI, Dialer | Enum | Service identification |
| Usage Type | Unit of measurement | Minute | String | Usage unit |
| Created At | Usage timestamp | 08-30-2025 02:38 AM | DateTime | Time tracking |
| Updated At | Last modified time | 08-30-2025 02:38 AM | DateTime | Change tracking |
🎛️ Dashboard Features & Controls
📊 Usage Summary Cards
💰 Total Charge Balance
Current Value: $4.43166Shows your current account balance after all usage deductions
📊 Total Use Count
Current Value: 17Total number of usage events recorded in the selected period
🎛️ Filter Controls
📅 Date Range Filter
📅 Date Range Filter
Options:
- Last 7 Days (Default)
- Last 30 Days
- Custom Date Range
- This Month
- Last Month
📊 Status Filter
📊 Status Filter
Options:
- All (Default)
- Active
- Completed
- Failed
👥 Agents Filter
👥 Agents Filter
Options:
- All (Default)
- Specific Agent
- Agent Groups
💡 Usage Optimization Tips
Pro Tip: Monitor your usage patterns regularly to identify opportunities for cost savings and efficiency improvements.
🎛️ Advanced Controls
📈 Data Visualization
📈 Data Visualization
Chart Types:
- Line charts for trends
- Bar charts for comparisons
- Pie charts for distributions
- Heatmaps for patterns
- Custom dashboard widgets
- Zoom and pan functionality
- Hover tooltips
- Click-through details
- Real-time updates
🔔 Alert Configuration
🔔 Alert Configuration
Alert Types:
- Usage threshold alerts
- Cost limit notifications
- Unusual pattern detection
- Service availability alerts
- Email notifications
- SMS alerts
- In-app notifications
- Webhook integrations
⚙️ Automation Settings
⚙️ Automation Settings
Automated Actions:
- Auto-pause services at limits
- Scheduled usage reports
- Automatic balance top-ups
- Smart usage optimization
- Rule-based automation
- Custom trigger conditions
- Action workflows
- Approval processes
🛡️ Troubleshooting & Best Practices
🔧 Common Issues & Solutions
❌ Missing Usage Records
❌ Missing Usage Records
Possible Causes:
- Delayed processing (up to 5 minutes)
- Network connectivity issues
- Service maintenance periods
- Wait 5-10 minutes and refresh the page
- Check system status page
- Verify date range filters
- Contact support if records are missing after 1 hour
💰 Incorrect Charge Amounts
💰 Incorrect Charge Amounts
Possible Causes:
- Rate changes during usage period
- Promotional pricing applied
- Bulk usage discounts
- Check current pricing in settings
- Review promotional offers
- Verify usage duration calculations
- Submit billing inquiry if discrepancies persist
📊 Slow Dashboard Loading
📊 Slow Dashboard Loading
Possible Causes:
- Large date range selected
- High volume of usage records
- Browser cache issues
- Reduce date range to last 30 days
- Clear browser cache and cookies
- Use pagination instead of loading all records
- Try a different browser
🔍 Search Not Working
🔍 Search Not Working
Possible Causes:
- Special characters in search query
- Case sensitivity issues
- Index update delays
- Use simple search terms
- Try case-insensitive search
- Wait a few minutes for index updates
- Use advanced filters instead
Last Updated: This documentation reflects the latest features as of the current platform version. For the most up-to-date information, please refer to the in-app help system.