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📚 Knowledge Entry Management

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➕ Add Knowledge Base

Create new knowledge bases using the “Add” button for expanding your AI training data. Knowledge Base Creation Interface The knowledge base creation form includes:
  • Name Field - Enter a descriptive name for your knowledge base
  • Document Section - Upload training documents using the ”+ Add” button
    • Click ”+ Add” to browse and select documents
    • Multiple documents can be added to a single knowledge base
  • Form Controls:
    • Submit - Save and create the knowledge base
    • Back - Return to the previous screen without saving
Knowledge Base Form Interface

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🖥️ Knowledge Base interface

  • # - Sequential entry identifier
  • Name - Knowledge entry name (e.g., “QAtest”, “QA test2”)
  • Status - Current progress status (in_progress, completed, etc.)
  • Renewal At - Renewal date behavior:
    • Date displayed: System will automatically renew for the next month and charge your account
    • Empty/Not displayed: Free usage within your package limits
  • Created At - Entry creation timestamp
  • Action - Delete option for entry removal
Knowledge Base Management Interface

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🏷️ Knowledge Base Naming

Knowledge Base Name:
  • Descriptive - Use clear, specific names (e.g., “Customer Support FAQ”, “Product Training”)
  • Consistent - Follow naming conventions across your organization
  • Searchable - Include relevant keywords for easy identification
Document Features:
  • Multi-format support - Upload various document types
  • Batch upload - Add multiple documents at once
  • Persistent storage - Documents remain accessible across knowledge bases

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✏️ Edit Knowledge Base

Modify existing knowledge bases through the edit interface to update training data and configurations. Knowledge Base Edit Interface Name Field - Update the knowledge base name with descriptive, searchable titles Document Section - Manage training documents and web content through multiple input methods: Text Document Upload:
  • Multi-format Support - Upload files directly from your computer
    • Supports PDF, DOC, DOCX, TXT, RTF, and other text formats
    • Maximum file size limits apply based on your plan
  • Batch Upload - Add multiple documents simultaneously for efficient processing
  • Document Management - Save, download, or remove documents as needed
    • Download documents to your device for backup or sharing
    • Remove outdated or irrelevant training materials
Web Page Integration:
  • URL Processing - Add web content by entering URLs
    • Automatically extracts and processes web page content
    • Ideal for incorporating online documentation, articles, or knowledge resources
    • Real-time content updates when web pages change
  • Content Validation - System verifies URL accessibility and content quality
Retell AI Integration:
  • Direct Management - Add, delete, and download documents directly from Retell AI platform
  • Synchronization - Changes sync automatically across all connected systems
  • Version Control - Track document updates and maintain content history
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