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📝 Overview

Voice Templates lets you save reusable voice messages for calling workflows. You can create a template in three ways:
  1. Text To Speech (type words, system reads them aloud).
  2. Audio File (upload an existing MP3/WAV file).
  3. Record Voice (record from your microphone in the browser).
After saving, templates can be selected anywhere your product uses company voice templates (for example campaigns or call-flow steps). Voice Templates list view

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📄 Main list

When you open Voice Templates, you see a table with one row per template. ➕ Add Click Add to start a new template. The form opens and the list is hidden until you return. 🔍 Search A search field above the table filters rows as you type. Matching is based on table content.

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🗂️ Columns

If a template is file-based, TTS text may be empty. If it is TTS-based, audio may be empty in the list until generated/available by your setup.

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✏️ Create or edit a template

  • Click Add for a new template.
  • Click Edit on an existing row to update it.
The heading usually shows Add Voice Template or Edit Voice Template based on what you chose. 🔙 Back Use Back at the top of the form to return to the list without browser navigation. Important repeat: Back closes the form, it does not save changes. Add Voice Template form

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📝 Form fields

🏷️ Title Give the template a short, clear name (for example “Opening Greeting” or “Voicemail Follow-up”).
  • Helps your team identify the right template quickly.
  • Should be filled for every template.
  • Should be unique in your workspace (see rules section below).

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🎚️ Type

Choose how this template is produced:
  1. Text To Speech
  2. Audio File
  3. Record Voice
Changing Type shows only the matching input section, so the form stays focused on the selected method.

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🗣️ Type: Text To Speech

Add Voice Template form 💬 Voice Template (script box) Type the full script that should be spoken. You may see variable hints using double curly brackets. Where your setup supports it, these are replaced with real values at runtime (for example contact fields, date, or time). Use variable text exactly as shown, including brackets. Examples of possible variable style:
  • {{customer_name}}
  • {{appointment_date}}
  • {{appointment_time}}
  • {{current_date}}
✅ Submit Click Submit to save TTS templates.
  • While saving: a short wait message may appear.
  • On success: confirmation appears, then list reloads.
  • On failure: error appears on the form.

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🎵 Type: Audio File

Add Voice Template form 📤 Upload Audio File Choose one audio file from your device.
  • Accepted formats: MP3 and WAV.
  • Unsupported types are rejected with an error message.
✅ Submit Click Submit to save, with the same success/error behavior as TTS saving.

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🎙️ Type: Record Voice

Add Voice Template form This mode uses recording controls instead of the standard text/file input flow.
  1. Click Start Recording.
  2. Allow microphone permission when the browser asks.
  3. Click Stop Recording to end the take.
  4. Review preview playback.
  5. Choose one of:
    • Upload Recording to save and return to the list.
    • Discard & Record Again to clear and retake.
A timer usually shows recording duration while recording is active. If microphone access fails, the page shows an error that explains the issue. 📋 Rules that affect saving
  • Title required: Fill title before saving.
  • Title uniqueness: Titles should be unique in your workspace. If duplicated, save fails and you must rename.
  • Edit replacement: Uploading a new file while editing replaces the previous stored audio.
  • Delete cleanup: Deleting a template removes the row and associated stored audio file.