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📢 Voice Campaigns

Launch powerful voice marketing campaigns with automated calling, AI-powered conversations, and comprehensive performance tracking to reach your audience at scale.

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📋 Campaign Overview

Voice Campaign Interface Manage all your voice campaigns from a centralized dashboard with detailed scheduling, performance tracking, and comprehensive campaign controls.

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📊 Campaign Fields

FieldDescriptionExample
#Campaign ID1, 2, 3
TitleCampaign namedev, Dev Testing 2, Testing
Start TimeDaily start time08:14:00, 04:19:00
End TimeDaily end time21:18:00, 10:24:00
Start DateCampaign start date2025-03-07, 2025-04-21
End DateCampaign end date2025-03-13, 2025-04-22
StatusCampaign statuscompleted, active, paused
Campaign TypeCalling strategypredictive
Calls Per HourCall frequency rateConfigurable calling rate
Created AtCreation timestamp03-25-2025 06:13 PM
ActionAvailable operationsEdit Delete View Details

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➕ Creating Voice Campaigns

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🎯 Campaign Setup

Voice Campaign Interface

Campaign Title

Give your campaign a clear, descriptive name
Example: “Holiday Promotion”, “Lead Follow-up”

AI Agents

Select the AI agent for your voice campaign
Agent: Choose from available AI agents
Configuration: Agent-specific settings and behavior

Power List

Choose your contact list for the campaign
List: Select from available power lists
Contacts: Review target audience and contact count

Calls Per Hour

Set the calling rate to control campaign pace
Rate: Number of calls attempted hourly
Optimization: Balance volume with quality

Call Staggering

Configure delay between consecutive calls in seconds
Delay Setting: Time interval between each outbound call
Optimal Spacing: Prevent call clustering and improve answer rates

Actions

Available campaign management operations
Edit: Modify campaign settings and parameters
Delete: Remove campaign permanently
View Details: Monitor performance and analytics

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👁️ Campaign Details View

Voice Campaign Details Interface View comprehensive campaign performance with real-time analytics, call status tracking, and detailed reporting dashboard.

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📊 Campaign Performance Metrics

MetricDescriptionValue
Campaign StatusCurrent campaign stateActive, Paused, Completed
AttemptedTotal calls attempted0 (Red indicator)
No AnswerCalls with no response0 (Red indicator)
BusyBusy signals received0 (Yellow indicator)
VoicemailVoicemail detections0 (Blue indicator)
DroppedDropped/failed calls0 (Gray indicator)

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📈 Real-Time Analytics

Call Progress

Monitor live calling activity and completion rates
Updates: Real-time status changes

Success Metrics

Track campaign effectiveness and conversion rates
KPIs: Connect rate, response quality

Performance Data

Detailed breakdown of call outcomes and timing
Analysis: Hourly, daily, and total statistics

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📈 Campaign Lifecycle

  • Predictive Campaigns
  • Progressive Campaigns
  • Manual Campaigns
🤖 AI-Powered Dialing:
- Intelligent call timing optimization
- Automatic answering machine detection
- Dynamic call rate adjustment
- Maximum agent utilization

Best For:
✅ High-volume outreach
✅ Lead generation campaigns
✅ Sales prospecting
✅ Customer re-engagement

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📅 Time Management

  • Daily Schedule
  • Weekly Pattern
  • Holiday Management
🕐 Operating Hours:
- Start Time: 08:00 AM
- End Time: 06:00 PM
- Lunch Break: 12:00-1:00 PM
- Time Zone: Automatic detection

📞 Call Frequency:
- Calls Per Hour: 50-200 (adjustable)
- Retry Attempts: 3 maximum
- Retry Delay: 4 hours minimum
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