Voice Campaigns

This guide explains Voice Campaigns in simple languages: what the area does, how to set up campaigns, what each action means, and how to read campaign reports. Voice Campaign is where you set up outbound voice dialing campaigns, choose how they run, and review call results for each campaign. You can run campaigns in two main ways:

• AI mode: automated assistant profile handles or places calls.
• Predictive mode: dialing is tuned for live agents, usually using a voice template.

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📋 Main list (Voice Campaign)

You land on a table of all voice campaigns for your company. Each row is one campaign.

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🧾 Columns on the list

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⚡ Actions on each row

• Add Voice Campaign (top button): opens form for a new campaign.
• Edit: updates campaign settings (usually hidden after completion).
• Delete: removes campaign after confirmation.
• View (eye icon): opens Voice Campaign Report for that campaign.
• Start: shown when campaign is pending or paused.
• Pause: shown when campaign is in progress.
• Speed Dial: shown for predictive campaigns that are not completed.

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➕ Add or edit a campaign

Use Add Voice Campaign for new entries or Edit on an existing row.

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🏷️ Title

• Required field.
• Should be unique among your company campaigns.
• Duplicate names fail save with an error.

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📇 Powerlist

• Select one or more contact lists.
• These lists provide the numbers the campaign can call.

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🎛️ Campaign type

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🤖 AI

• AI Agents: choose assistant profile.
• Calls Per Hour: optional target call rate.

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👥 Predictive

• Agent: use All or Specific.
• Voice Templates: select outbound script/recording template.
• Specific Agents: appears when Agent is set to Specific.

When you switch campaign type, irrelevant fields are hidden or reset so only required fields remain.

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⏱️ Call staggering

• Delay between call attempts (usually 1 to 10 seconds).
• Helps reduce overlap and call congestion.

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💾 Saving behavior

• New campaign is usually created as pending.
• You start actual dialing from the list using Start.
• After successful save, list reloads and shows updated row.

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⚡ Speed Dial

Open Speed Dial from a predictive campaign row (when not completed). Purpose: tune outbound intensity based on how many agents are available. Typical panel behavior:

• One column per agent-count level (for example 1 agent, 2 agents, etc.).
• Each column shows Agents, CPA, and derived Calls.
• Drag control to adjust CPA; Calls update automatically.
• + adds an agent level.
• x removes a level (first column usually cannot be removed).

Depending on your setup, changes save automatically or on explicit save action. When a campaign is first created, a default speed-dial setup is usually created in the background and can be edited later.

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📊 Voice Campaign Report

Open report with the eye icon on a campaign row. The report page is campaign-specific and usually shows breadcrumb: Manage -> Voice Campaign Report -> [Campaign Title]

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🔎 Filters at the top

Use filters to control which calls appear in both summary tiles and the log table.

• Date Range: presets like today, yesterday, this week, last 7 days, this month, last month, and custom.
• Start Date / End Date: mainly used when custom range is enabled.
• Call Status: All, Answered, Completed, Busy, No-answer, Failed, Missed Call, Cancel (labels can vary by setup).
• Min Duration: lower bound in seconds.
• Max Duration: upper bound or No Limit.
• Call Direction: All / Inbound / Outbound.
• Agents: all or specific agent; may show setup notice if team is unavailable.
• Filter button: applies all selected criteria.

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📈 Summary cards

Five quick counters typically show:

• Answered
• No Answer
• Busy
• Voicemail
• Dropped

These update after filter application and report reload.