Voice Campaigns

The Voice Campaigns page helps you create and manage outbound calling campaigns from one place. Choose an audience, assign an AI voice agent, control call volume, start or pause campaigns, and review performance when calls are running or finished.

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✨ What you can do

• Create new AI voice campaigns.
• View all existing campaigns in a searchable list.
• Edit campaigns that are not completed.
• Start Pending or Paused campaigns.
• Pause campaigns that are currently running.
• Open campaign reports to review performance.
• Delete campaigns when your account has permission.

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📋 Campaign list

The main screen shows your campaigns in a table. Each row is one campaign. 🏁 Top actions

• Search campaigns… — find campaigns by name, type, or status.
• + New Campaign — open the campaign builder to create a new campaign.

If you have many campaigns, the list is split into pages so it stays easy to browse.

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🗃️ Columns in the table

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🚦 Campaign statuses

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➕ Creating an AI campaign

Select + New Campaign from the campaign list to open the campaign builder.

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1️⃣ Step 1 — Campaign type

Choose the campaign engine:

• AI Campaign — automated calling powered by your selected AI voice agent. This is the option available for new campaigns today.
• Dialer — predictive dialer workflow for live human agents. Shown as Coming Soon for new campaign creation.

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2️⃣ Step 2 — AI campaign details

Fill in the required fields: Select Create Campaign when you are ready. The campaign is saved as Pending and does not start automatically. Start it from the campaign list when you are ready to dial.

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▶️ Starting a campaign

Campaigns with Pending or Paused status can be started from the campaign list.

1. Find the campaign in the list.
2. Select Start.
3. Confirm when prompted.

After confirmation, the status changes to In Progress and outbound dialing begins according to your settings.

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⏸️ Pausing a campaign

Campaigns with In Progress status can be paused from the campaign list.

1. Find the running campaign.
2. Select Pause.
3. Confirm when prompted.

After confirmation, the status changes to Paused. You can start the campaign again later without recreating it.

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✏️ Editing a campaign

Campaigns that are not completed can be edited if your account has permission. You can update:

• Campaign title
• AI agent
• Calls per hour
• Selected powerlists

After saving, the campaign remains in the list with its current status. Completed campaigns cannot be edited.

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📊 Viewing reports

Open a report with the eye icon on a campaign row. The report page is specific to that campaign and helps you understand how calls are performing. Depending on your setup, reports may include: 📈 Summary metrics

• Total calls made
• Successful and unsuccessful calls
• Contacts reached
• Average call duration
• Campaign reach across the selected audience
• Success rate and positive sentiment rate

📉 Breakdowns and activity

• Call outcome
• Sentiment breakdown
• Top Disconnection Reasons
• Call over time (last 14 days)
• Call by hour of day
• Call log

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🔎 Filters

Use filters at the top to narrow what appears in summary tiles and the call log: 📈 Summary cards After filters are applied, quick counters typically show:

• Answered
• No Answer
• Busy
• Voicemail
• Dropped

These update when you apply filters and the report reloads.

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🗑️ Deleting a campaign

If your account has delete permission, you can remove a campaign from the list using the trash icon.