📞 Phone Number Management Overview
Manage your AI phone numbers with comprehensive controls for SIP trunks, Ai sync Numbers, and Twilio integrations. This system provides complete phone number lifecycle management from purchase to monitoring.🎛️ Management Tabs
** Available Platforms**- SIP trunks - Currently active tab for SIP trunk phone number management
- Ai sync Numbers - Native platform phone numbers and configurations
- Purchase Twilio No - Acquire and configure new Twilio phone numbers
🛒 Purchase Phone Number
The purchase interface allows you to acquire new phone numbers with AI agent configuration:
⚙️ Configuration Fields
Enter Area Code (217)- Purpose: Specifies the geographic area for the phone number
- Function: Determines the local area code (217 = Illinois area)
- Usage: Helps customers recognize local numbers for better answer rates
- Help: Click the question mark icon for area code information
- Purpose: Selects which AI agent handles incoming calls
- Function: Routes incoming calls to the specified AI agent
- Configuration: Dropdown with searchable agent list
- Help: Click the question mark icon for agent selection guidance
- Purpose: Selects which AI agent makes outgoing calls
- Function: Uses this agent for outbound campaigns and calls
- Current Setting: “QA1” agent is pre-selected
- Management: Use ‘X’ to clear selection, dropdown arrow to change
- Purpose: Custom identifier for easy management
- Function: Internal reference name for the phone number
- Usage: Helps organize multiple numbers in your dashboard
- Close - Cancel purchase without saving
- Save Changes - Complete purchase and configure number
🔧 SIP Trunk Configuration
Click Edit to open the SIP trunking configuration dialog: Required Fields- Phone Number - Number to configure
- Termination URI - SIP routing endpoint
- SIP Trunk User Name - Authentication username
- SIP Trunk Password - Authentication password
- Inbound Agent - AI agent for incoming calls
- Outbound Agent - AI agent for outgoing calls Optional
- Nickname - Custom identifier for the trunk
- Cancel - Close without saving
- Save - Apply configuration
🤖 Ai sync Number Configuration
Click Ai sync Numbers tab to access native platform number configuration: Required Fields- Setup Number - Select from available Ai sync numbers dropdown
- Inbound Agent - AI agent for incoming calls
- Outbound Agent - AI agent for outgoing calls
- Nickname - Custom identifier for the number
- Cancel - Close without saving
- Save - Apply configuration
⚡ Available Actions
✏️ Edit
- Purpose: Modify phone number configuration and settings
- Function: Update agent assignments, routing, and preferences
- Access: Opens configuration dialog for changes
🔑 Token
- Purpose: Map GoHighLevel (GHL) fields to data used in AI-powered calls
- Function: User assigns which GHL fields the AI should use during calls by mapping them as tokens. Multiple fields can be selected if required.
- Note: Tokens here are not authentication credentials—they are simply field mappings for data access during calls.
🛡️ Spam Protect
- Purpose: Protect your phone numbers from being marked as spam or scam likely by carriers and call-blocking apps.
- How it Works: Continuously checks your numbers’ standing across major networks and spam databases, delivering live status reports and timely notifications..
- Key Benefits:
- Instant alerts if a number becomes flagged or is at risk
- Detailed compliance and reputation monitoring
- Actionable insights to help you maintain high call deliverability and avoid disruptions
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Live Status Monitoring: Instantly see the current standing of each number:
- 🟢 Clean: No spam reports—number is safe and ready for use.
- 🔴 Flagged: Detected as spam by carriers (e.g., T-Mobile, Verizon) or third-party databases.
- 🟡 Pending: Number is under review or awaiting verification.
- ⚫ Blocked: Number has been blocked by a carrier or call-blocking service.
- Automated Alerts & Recommendations: Receive immediate notifications if a number’s status changes. The system will recommend actions, such as replacing a flagged number, to help you avoid disruptions and maintain high answer rates.
- Continuous Reputation Checks: Your numbers are checked across major networks and spam registries, so you’re always informed about potential risks.
🔑 Token Management
Tokens are mappings between GoHighLevel (GHL) fields and the data used by the AI during incoming calls only. They allow you to specify which GHL fields the AI can access and use when handling inbound calls. Only the fields you map will be available to the AI for incoming call workflows.
- Maps to: The GHL location where data is stored
- Maps to: The contact’s phone number
- Maps to: The contact’s email address
- Maps to: The contact’s first name
- Maps to: The contact’s last name
- City: Maps to the city field in GHL
- Zip Code: Maps to the zip code field in GHL
- Country: Maps to the country field in GHL
- Address: Maps to the address field in GHL
- Maps to: Any custom field you want to use during the incoming call
Only the mapped fields are used by the AI during incoming calls.