Predictive Dialer

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📞 Voice Campaigns

Open the Voice Campaigns page to create, monitor, and manage outbound calling campaigns: https://app.aisync.link/manage/voice_campaign Top actions

• Search campaigns… — find campaigns by name.
• + New Campaign — open the Voice Campaign Builder.

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🚀 Launch a Voice Campaign

Select + New Campaign to open the Voice Campaign Builder.

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📝 Step 1 — Campaign Type

Choose the campaign engine:

• AI Campaign — automated calling powered by your selected AI voice agent. Available for new campaigns.
• Dialer — predictive dialer workflow for live human agents. Shown as Coming Soon.

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🧠 Step 2 — AI Campaign Details

Fill in the following fields: Campaign Title Enter a clear name for your campaign (e.g., “June patient follow-up”). AI Agent Select the AI voice agent that will place or handle the calls. Calls Per Hour Set how many calls the campaign should attempt each hour (e.g., 120). Local Presence Choose whether to use local presence dialing (Yes or No). Pipeline Select the pipeline this campaign should use. Pipeline Stages After choosing a pipeline, select which stages the campaign should dial. Powerlist Select one or more contact lists. Use search to find lists, then check the ones to include. A badge shows how many powerlists are selected. The Campaign Summary panel on the right updates as you configure the campaign (type, AI agent, local presence, pipeline, stages, powerlists, and calls per hour). Click Create Campaign when ready. Campaigns are saved as Pending until you start them from the campaign list.

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🎯 Predictive Dialer + AI Agent Handling

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🔄 Dialing Behavior

When the Dialer engine is available, the system dials multiple numbers at a time using predictive dialing. When multiple contacts pick up: Example: 3 people answer, but only 1 human agent is available:

• ✅ 1 call → routed to available human agent
• 🤖 2 remaining calls → routed to AI agents

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🤖⚙️ AI Agent Assignment (Per PowerList)

Each PowerList can have a dedicated AI agent assigned. This allows dynamic customization of:

• 🤝 Tone & behavior
• 📜 Script logic
• 🎯 Lead type handling

AI agents act as backups for overflow or after-hours handling.

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🔁 Callback Handling Logic

If a contact picks up but drops (due to no human agent available) or misses the call: That lead is automatically flagged for callback. The PowerList-assigned AI agent will:

• Re-engage the lead via automated callback
• Attempt to qualify, reschedule, or book appointment directly

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🆕 What changed recently

See What’s New for the full history.