Skip to main content

​
📱 Overview

Purchase Number is where you find an available phone number, choose one, and buy it so it can be used with your AI setup. After a successful purchase, you are taken back to My Numbers, where your numbers are listed. Purchase Number page with nickname, agents, provider, and search

​
📝 Top Row: Main Settings

🏷️ Nickname (Required)
  • Give your new number a short, meaningful label (like a team, use case, or campaign name).
  • Note: The field appears as “Optional,” but you must enter a nickname to complete a purchase. If left empty, the system will ask you to supply one before you can proceed.
🤖 Inbound Agent
  • Select the AI agent that should handle incoming calls to this number.
  • You can pick from any agent available in your organization. The selection box supports typing to search.
  • Clearing your selection is available if your configuration allows it.
🚀 Outbound Agent
  • Choose the AI agent to be associated with outgoing use from this number.
  • Works just like the Inbound Agent field—same options and searchable list.
Quick Tip: Inbound Agent determines who answers calls to this number; Outbound Agent sets the agent identity for outbound actions.

​
🔍 Search Row: Finding Available Numbers

This section lets you set filters to search for phone numbers before you purchase one. Use these controls, click Search, and then select from the list. Provider, country, search by, and search field 🛰️ Provider
  • Choose which phone service to use:
    • Twilio
    • AI Sync (your product’s branded provider)
🌐 Country
  • Restrict your search to either:
    • USA
    • Canada
🔠 Search By
  • Decide how your search input should be interpreted:
    • AreaCode (e.g. 415)
    • Region
    • City (name or label, as available)
📝 Search Value
  • Enter the code, region, or city that matches what you wish to search for, based on your selection in “Search By.”
  • This input, along with country and provider, determines what numbers are shown.
🔎 Search Button
  • You must enter something in the Search Value box for Search to work.
    • If empty: You’ll see a prompt asking you to provide a value.
    • If filled: You’ll see a loading message while numbers are fetched.
    • On success: The results table will show available numbers.
    • On failure: A message will explain the error (nothing found, setup issues, etc.).

​
📋 The results table

After a successful search, you see a table with a header row and a scrollable area (the list does not grow endlessly in view—it scrolls inside a fixed height). Columns: Until you run Search, the table body stays empty.

​
🛒 Finishing the purchase

💳 Purchase Number (button) When you click Purchase Number, the system:
  1. Reads your nickname, Inbound Agent, Outbound Agent, Provider, and the one number you selected in the table.
  2. If no number is selected, you see a message asking you to select a number.
  3. If a number is selected, a please wait style message appears while the system:
    • Acquires the number through the provider you chose (Twilio or the AI sync path), and then
    • Links that number to your nickname and agents in the way your product is designed (including voice routing setup behind the scenes).
If something goes wrong during acquisition or linking, an error message appears in the message area on the page. If everything succeeds, you see a success message, and after a short pause you are automatically taken to My Numbers so you can see your number in the list. ❌ Cancel (button)
  • Takes you back to My Numbers without buying a number.
  • No purchase happens when you use Cancel.