Power Dialer
The Power Dialer is your comprehensive outbound calling solution designed to maximize efficiency and productivity. This powerful tool automates your calling campaigns, manages contact lists intelligently, and provides real-time insights to help you connect with more prospects in less time.The Power Dialer automatically dials through your contact lists, eliminating manual dialing delays and helping your team focus on conversations rather than number entry.
Getting Started
Accessing the Power Dialer
- Navigate to Dialer in the main menu
- Select Power Dialer from the dialer options
- The interface will load with your default PowerList
Interface Overview
Your Power Dialer workspace includes these essential components:- 📊 Real-time Statistics: Track remaining, dialed, and connected calls
- ⏱️ Live Call Tracking: Monitor call duration and talk time
- 📋 PowerList Management: Select and manage your contact lists
- 📞 Integrated Dialpad: Manual dialing capability
- 📜 Call History: Access previous call records
- 🎧 Audio Controls: Configure microphone, speakers, and ringtones
Key Features
Smart Dialing System
The Power Dialer intelligently manages your calling campaigns:- Automated Sequential Dialing: Automatically moves through your PowerList contacts
- Configurable Timing: Set specific dial times and intervals
- Attempt Management: Control daily and total attempt limits per contact
- Smart Skip Logic: Automatically skips invalid numbers and completed contacts
- Real-time Monitoring: Live status updates and progress tracking
Live Analytics Dashboard
Monitor your calling performance in real-time:- Call Statistics: Instant visibility into remaining, dialed, and connected calls
- Talk Time Tracking: Cumulative conversation time (e.g., 00:39:06)
- Connection Rates: Success percentages and call outcomes
- Progress Indicators: Visual progress bars and status updates
- Performance Metrics: Daily, weekly, and campaign-level insights
Advanced Audio Management
Professional audio setup for optimal call quality:- Multi-Device Support: Configure separate devices for microphone, ringtone, and speakers
- Audio Testing: Built-in test functionality for all devices
- Tone Customization: Configure hangup tones and ringback settings
- Noise Reduction: USB headset optimization for clearer calls
- Real-time Adjustment: Change audio settings during active campaigns
Interface Components
Main Control Panel
From Number Selection
The From Number dropdown allows you to select which phone number your outbound calls will originate from:- Purpose: Sets the caller ID that recipients will see when you call them
- Options: Choose from your purchased and configured phone numbers
- Local Presence: Choose local area codes so your calls appear familiar to recipients, significantly increasing the likelihood that prospects will answer. This strategy helps build trust and boosts connection rates by making your outreach feel more relevant and less like spam.
Your available “From Numbers” are the phone numbers you’ve purchased and configured in your account. Each number can be assigned to different campaigns for better organization and local market penetration.
These statistics update in real-time as your campaign progresses, helping you track performance and adjust strategy as needed.
PowerList Management
Easily organize and control your calling campaigns by managing contact lists within the Power Dialer interface:- PowerList Dropdown: Effortlessly switch between your saved contact lists to target different groups or campaigns.
- “One Dial”: Your main list for primary outreach efforts.
- “devVS”: A secondary or test list, ideal for trial runs or segmented campaigns.
- List Status Overview: Instantly see how many contacts have been uploaded to or removed from the currently selected list, helping you track list health and campaign readiness.
- Seamless List Switching: Change lists on the fly to adapt your calling strategy without leaving the main dashboard.
Campaign Configuration
| Setting | Current Value | Purpose |
|---|---|---|
| Uploaded | 0 | Total contacts uploaded to the current PowerList |
| Removed | 0 | Contacts removed or filtered out from the list |
| Dial At Time | 1 | Time interval (in seconds) between dial attempts |
| Max Attempts Daily | 1 | Maximum number of attempts per contact per day |
| Max Attempts Total | 1 | Lifetime maximum attempts per contact across all campaigns |
Adjust attempt limits carefully to comply with local calling regulations and avoid over-contacting prospects.
Manual Dialing Interface
When to Use Manual Dialing
While the Power Dialer automates most calling, manual dialing is useful for:- Priority callbacks: Immediately calling high-value prospects
- Custom numbers: Dialing numbers not in your PowerList
- Testing: Verifying audio setup before campaigns
- Emergency contacts: Quick access to important numbers
Dialpad Features
- Number Input Field: Enter complete phone numbers (format: +1800XXXXXXX)
- Standard Keypad: Traditional phone layout with alphabetic shortcuts (ABC, DEF, etc.)
- Call Button: Purple call initiation button to start the call
- Number Formatting: Automatic formatting for international and domestic numbers
1
Enter Number
Type or click the phone number in the input field
2
Verify Format
Ensure the number includes country code (+1 for US)
3
Initiate Call
Click the purple call button to start dialing
📋 Call History Management
🔍 Advanced Filtering
- Date Range Selection: Last Week (Sun - Sat)
- Custom Date Ranges: 08/24/2025 - 08/30/2025
- Status Filtering: All, Completed, Cancelled, etc.
- Search Functionality: Search through call logs
📊 Call Log Details
| Column | Information |
|---|---|
| Sr.No | Sequential call number |
| From/To Number | Complete phone number details |
| Status | Call outcome (Completed, Cancel) |
| Date | Timestamp of call |
| Actions | Call/SMS follow-up buttons |
🎵 Audio Playback
- Call Recording Access: Play recorded conversations
- Audio Controls: Play, pause, volume adjustment
- Call Duration: 0:00 timestamp display
🎧 Audio Device Management
🎤 Microphone Settings
- Device Selection: External Microphone (Realtek Audio)
- Voice Input Configuration: Optimized for call quality
🔊 Ringtone Configuration
- Speaker Selection: Default - Headphones (Realtek Audio)
- Test Functionality: Audio testing capability
- Incoming Call Audio: Dedicated ringtone device
📢 Output Speaker Settings
- Remote Audio: DTMF sound configuration
- Speaker Device: Default - Headphones (Realtek Audio)
- Audio Testing: Built-in test controls
🔄 Device Management
- Reload Audio Devices: Refresh available devices
- Refresh Devices: Update device list
- USB Headset Tip: Noise reduction recommendation
🎵 Audio Tone Settings
- Hangup Tone: Enable/disable call end tones
- Ringtone Controls: Test, Mute, Enable options
- Outbound Ringback Tone: Test, Mute, Enable controls
System Status Dashboard
Status Indicators Explained
Dialer Status- “Not ready…”: System is initializing or loading PowerList
- “Ready”: Dialer is prepared and waiting for instructions
- “Dialing”: Currently attempting to connect a call
- “Connected”: Active call in progress
- “Idle”: No active calls, ready to dial next number
- “Ringing”: Outbound call is ringing
- “Connected”: Call successfully connected
- “Disconnected”: Call ended, preparing for next dial
- Online: Available to receive and make calls
- Offline: Unavailable, dialer will not initiate new calls
- Busy: Currently on a call or handling post-call tasks
- Away: Temporarily unavailable
System Health Monitoring
Connection Status- Network Connectivity: Internet connection quality
- Server Communication: Connection to dialing servers
- Audio Device Status: Microphone and speaker readiness
- PowerList Sync: Contact list synchronization status
Monitor these status indicators regularly to ensure optimal campaign performance and quickly identify any technical issues.
Best Practices
Campaign Setup
-
PowerList Preparation
- Clean and validate phone numbers before upload
- Remove duplicates and invalid entries
- Segment lists by time zones and call preferences
-
Audio Configuration
- Test all audio devices before starting campaigns
- Use USB headsets for best call quality
- Configure separate devices for different audio types
-
Timing Optimization
- Set appropriate dial intervals (1-3 seconds recommended)
- Configure attempt limits based on compliance requirements
- Schedule campaigns during optimal calling hours
During Campaigns
-
Monitor Performance
- Track connection rates and talk time
- Adjust dialing speed based on answer rates
- Use call history to identify patterns
-
Call Quality
- Maintain professional audio setup
- Use manual dialing for priority callbacks
- Record calls for training and compliance
-
Compliance Management
- Respect daily attempt limits
- Honor Do Not Call lists
- Maintain accurate call records
Troubleshooting
Common Issues
| Issue | Symptoms | Solution |
|---|---|---|
| No Audio | Can’t hear or be heard | Check device selection and test audio |
| Poor Call Quality | Static, echo, or distortion | Switch to USB headset, check internet |
| Dialer Not Starting | Status shows “Not ready” | Refresh devices, check PowerList |
| Low Connection Rate | Few answered calls | Verify numbers, adjust timing |
Getting Help
If you continue experiencing issues:- Check the system status dashboard
- Test audio devices individually
- Contact support with specific error messages
- Provide call logs and system status screenshots