DND Numbers

DND Number is where you keep a list of phone numbers (and related details) that should be treated as Do Not Disturb for your organization. Each entry tells the system which contact channels should be limited.

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📋 Main list

When you open the screen, you will see:

• a table of DND entries
• and an Add DND Number button at the top.

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📝 What each column shows

If a value was never provided, the table may show N/A.

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🔍 Search and ordering

• Search box above table filters by matching text across searchable columns.
• Typical searchable values include names, area code, email, added-by, and date text.
• Default order is usually newest entries first.

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🎛️ Filters

Filters narrow results before table refresh.

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📅 Date range

Filters by Created At date.

• Choose a preset (today, yesterday, this week, last month, etc.).
• Or choose Custom dates and set Start Date + End Date.
• Click Filter to apply.

For presets, dates are auto-filled. For custom range, both dates should be selected before applying.

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🚦 DND status filter

Shows rows matching selected status type:

• All
• DND all channels
• Emails
• Text messages
• Calls & voicemails
• DND inbound calls and SMS

Choose one option, then click Filter.

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➕ Adding a DND number

1. Click Add DND (Do Not Disturb ) Number.
2. Fill form fields.
3. Click Submit.

On success, confirmation appears and list refreshes with the new entry. Use Back to return without saving.

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✏️ Editing a DND number

1. Click Edit on a row.
2. Update fields.
3. Click Submit.

For existing rows, DND checkbox changes may save shortly after toggling. Still click Submit when changing text fields (name, phone, area code, email) so all updates are persisted together.

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🖊️ Form fields (add and edit)

🧑 First name Optional short text. 👤 Last name Optional short text. ☎️ Phone number (required) Required primary number for this DND entry.

• Must be present before save.
• Input formatting is normalized by system.

📞 Area code Optional short text. 📧 Email Optional email address field. 🚫 DND status (checkboxes) This section defines which channels are limited for this number. The UI is split as:

• top: DND all channels
• middle: individual options (Emails, Text messages, Calls & voicemails)
• bottom: DND inbound calls and SMS

1️⃣ DND all channels

• Turning this on applies broad DND across channel types.
• When turned on, middle individual options are turned off.

2️⃣ Individual channels

• Emails
• Text messages
• Calls & voicemails

If any of these turn on, DND all channels is turned off. If one of these turns off in edit logic, DND inbound calls and SMS may also turn off to maintain consistency. 3️⃣ DND inbound calls and SMS Separate option shown at bottom with info icon.

• Can be toggled independently in UI behavior.
• May be constrained by broader DND logic based on implementation rules above.

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🏷️ How status appears in table

Rows show color badges for active DND types (for example DND All, Emails, Text Messages). Badge text is normalized for readability.

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🗑️ Deleting a DND number

1. Click row delete control.
2. Confirm prompt.

If successful, row is removed and success message appears. If not, error message is shown.

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