This tab protects you from breaking telemarketing laws. Everything here controls when, where, and under what rules your AI agent is allowed to make calls.
🕐 Schedule
Define the specific times this agent is permitted to make calls.
🗺️ Calling Region
Select the US states this agent is allowed to contact.
🛡️ Compliance Protections
Choose which compliance safeguards should be enforced automatically.
🕐 Section 1 — Schedule
⏰ Earliest & latest dial time
Set a start time and end time for the calling window.- Any call scheduled outside this window is automatically held and queued until the next allowed time slot — it does not get skipped or lost, just delayed.
- Example: Set
09:00to17:00and the agent will only call between 9 AM and 5 PM.
📅 Calling days
Seven day-chips appear: Mon, Tue, Wed, Thu, Fri, Sat, Sun- Click a chip to turn that day on (highlighted = active).
- Click again to turn it off.
- The agent will only dial on days that are active.
🗺️ Section 2 — Calling region
🌎 The interactive state map
A hex-grid map of the United States lets you visually select states one by one. Each state is a clickable hexagon.- Click a state → it highlights (selected / allowed).
- Click again → it deactivates (blocked).
🔗 Quick-action links above the map
✅ No states selected = all states allowed
If you leave the map completely empty (no states highlighted), the agent treats that as no restriction — it can call all 50 states. Select specific states only if you want to restrict calling to certain regions.📋 Legal hours reference table
Click “View legal hours by state” to open a popup table showing every state’s legal calling window, for example:
This is a reference only. To actually enforce these state-specific rules automatically, you need to turn on the Honor State Legal Hours toggle in Section 3 below.
🛡️ Section 3 — Compliance layer
⚖️ Toggle 1 — Honor state legal hours
Example of why this matters:
Your schedule says 8 AM – 9 PM. A contact lives in Florida where calls must stop at 8 PM. Without this toggle, the agent might call that Florida contact at 8:30 PM your time. With this toggle ON, the system sees it is 8:30 PM in Florida and holds the call until the next allowed window.
Turn this ON if:
- You are calling contacts across multiple US states
- Your contact list spans different time zones
- You want automatic per-state legal protection without managing it manually
🚫 Toggle 2 — Honor DNC scrubbing
DNC = Do Not Call registry — a federal list of phone numbers that have opted out of receiving telemarketing calls.
To use real-time DNC scrubbing, you need a DNC provider connected in your account settings. Once connected, every number is checked against the registry before the call is placed.
⚠️ Toggle 3 — Override the schedule
This is a high-risk setting — read carefully before enabling. When this is turned ON:- The agent ignores all time restrictions you set in Section 1
- The agent ignores all state legal hours from Section 2
- The agent can dial 24 hours a day, 7 days a week
- A bright warning banner appears on screen confirming the override is active
- You personally accept full legal responsibility for any compliance issues
- You have the legal authorization to call outside standard hours
- The platform is providing this as a tool, not endorsing the practice
- Emergency or time-sensitive services with prior express consent
- Situations where you have confirmed written authorization from contacts
- Internal testing environments (never production calling lists)
Override active. The schedule and state legal hours are bypassed for this agent. Logged on the agent record.This banner is a reminder — it does not go away until you turn the override off.
💾 Saving your settings
Click the Save compliance settings button at the bottom.- A success message confirms the save:
✓ Saved - Changes take effect on the next call placed by the agent