🔄 Redial Settings
Fine-tune how your AI agent handles call re-attempts to maximize connection rates.
| Setting | Value/Description |
|---|---|
| Enable Redial | Toggle to turn redial attempts on or off |
| Redial After | Number of times to retry (e.g., 1–5) |
| Redial on Voicemail | Yes/No – Retry if voicemail is reached |
| Redial Agent | Yes/No – Assign another agent for retry |
| Local Presence | Yes/No – Use local presence when redialing |
📞 Voicemail Detection
Decide how your agent responds when a voicemail is reached.- Voicemail Detection Toggle: Enable detection to let the system recognize voicemail greetings.
- Actions:
- Hang up if reaching voicemail: End call to prioritize live connections.
- Leave a message if reaching voicemail: Deliver a pre-set voicemail message to the recipient.
- Redial after voicemail: Choose whether or not to retry calling after leaving or reaching a voicemail.
⏳ Call Duration & Silence Settings
Visually configure key parameters that define how long your AI agent’s calls last and how silence is managed. Use sliders to set thresholds for end-of-call silence, max call length, and how long your agent pauses before speaking.
- End Call on Silence: Specify the duration of continuous silence (in seconds) that ends a call (e.g., 10s).
- Max Call Duration: Set a maximum allowed time for any call handled by the agent (e.g., 15 minutes).
- Pause Before Speaking: Adjust how long the agent waits before saying the first word after the call is answered (e.g., 0–5 seconds).