Intelligence

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💡 Intelligence Tab (User Guide)

The Intelligence tab controls how your agent listens, how quickly it speaks back, how it says specific words, whether it uses short natural acknowledgements during a call, and how it handles reminders and special word lists.

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📐 Layout of the screen

• Main (wider) column: Knowledge Base, Conversation Settings, Pronunciation Dictionary, Reminder Settings
• Side (narrow) column: AutoRizz, Smooth Talk, Boosted Keywords

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📚 Knowledge Base

Purpose
Connect your agent to reference material so it can answer using the right context—your business facts, FAQs, or uploaded knowledge you have already created in your account. How to use it

• Read the short description under the title: it explains that a knowledge base gives the agent context.
• Use the dropdown list to select one or more knowledge bases (whatever your organization has already created).
• Click Update to apply your selection.
• Nothing is applied to the agent until you click Update.

Note
If the list is empty, your team needs to create knowledge bases elsewhere in the product first. Only existing items appear here.

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💬 Conversation Settings

Purpose
Fine-tune how the agent behaves during live conversation: how fast it responds after someone stops talking, and how easily the caller can interrupt or cut in. The small ? next to the section title shows a tooltip with extra context when you hover. Responsiveness controls how soon the agent starts speaking after the caller finishes a sentence. Use the slider from low to high; the number next to it shows the current level (two decimal places). When you release the slider after moving it, the value saves automatically—there is no separate Save button for this control. Interruption Sensitivity controls how sensitive the agent is when the caller speaks over the agent or jumps in—how strongly the agent reacts to being interrupted. Same kind of slider and on-screen value; saving happens when you release the slider after adjusting. Note: The tooltip may mention other topics (such as ambient sound). In this section, only Responsiveness and Interruption Sensitivity are configured. Other audio options may live on other tabs.

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🗣️ Pronunciation Dictionary

Purpose
Teach the agent to pronounce names, brands, or technical terms the way you want, instead of guessing wrong. The list — Each row is one word (or entry). Edit (pencil) opens the form with that entry filled in; Delete (trash) removes it after you confirm. Click Add Pronunciation to open the form: Use Save in the form to add or update, or Cancel to close without saving. Editing loads the current values from your agent’s saved settings.

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⏰ Reminder Settings

Purpose
Control how the agent sends reminder messages during a call when needed—for example, if the caller goes quiet for too long. Fields

• The first number with “Second” — how many seconds to wait before a reminder can be triggered (the gap between reminders).
• The second number with “Time” — the maximum number of times a reminder can be sent (count limit).

Use the small Save button (disk icon) on the right after entering both values. Both numbers must be greater than zero; otherwise you will see a message asking for valid numbers.

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⚡ AutoRizz

Purpose
Lets the agent use short natural acknowledgements during a conversation—similar to “yeah,” “uh-huh,” or “hmm” so the call feels more human. Main switch — On shows Frequency and Words List below; Off hides those options and turns off this behaviour. Frequency controls how often those acknowledgements appear (slider low to high, with a number badge). The value is usually applied when you release the mouse after dragging. Words List is a large box: one word or short phrase per line—the phrases the agent may use. Click the Save button after editing; until you save, new lines are not applied. You must keep at least one non-empty line, or you will see an error. When you open the page, values may refresh from the agent’s current saved settings so the screen matches what is stored.

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✨ Smooth Talk

Purpose
When on, the agent converts numbers, money amounts, and dates into more natural spoken form for read-aloud quality. Only an On / Off switch; changing it applies immediately. The card body below the header is intentionally empty—no extra fields.

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🔤 Boosted Keywords

Purpose
Give a custom list of important words (names, brands, industry terms) so the agent is more likely to recognize and say them correctly. Type one keyword per line in the text area, then click the Save button (icon) at the bottom corner. You must enter at least one keyword, or saving will show an error.