Intelligence

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📚 Knowledge Base

• Attach Knowledge Base: Link relevant information, company FAQs, or documentation to the agent.
• Context Awareness: Enable the agent to use knowledge base content in live conversations.
• Information Retrieval: Allow the agent to answer user questions by referencing attached materials.

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💬 Conversation Settings

• Responsiveness: Adjust how quickly the agent responds after the user stops speaking.
  Range: 0 (fastest) – 1 (longest pause)
• Interruption Sensitivity: Set how easily the agent can be interrupted by the user during speech.
  Range: 0 (hard to interrupt) – 1 (easy to interrupt)

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🗣️ Pronunciation Dictionary

• Custom Pronunciation: Define how specific words and names are pronounced by the agent.
• Company Names: Ensure your organization’s or clients’ names are spoken correctly.
• Technical Terms: Add specialized jargon or industry vocabulary for accurate pronunciation.

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⏰ Reminder Settings

• Configuration: Set up reminders using specific time fields.
• Purpose: Automate the scheduling of follow-ups and notifications for tasks.

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👍 Auto AI Sync

• Toggle: Enable or disable automatic backchanneling (affirmative cues like ‘yeah’, ‘uh-huh’).
• Frequency: Control how often the agent uses affirmations (0–1).
• Purpose: Maintains natural, engaging conversation by showing the agent is actively listening.

• Frequency Control: Use the slider to set affirmation usage frequency.
• Words List: Customize which words or sounds the agent uses for natural backchanneling (e.g., [Hmm], [ok]).
• Purpose: Helps the conversation feel active and lively.

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🗣️ Smooth Talk

• Toggle: Automatically convert numbers, currency, and dates into natural speech.
• Purpose: Makes the agent sound more like a human by pronouncing figures conversationally.
• Examples: “15” → “fifteen”, “$20” → “twenty dollars”

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🔤 Boosted Keywords

• Custom Keywords List: Expand the AI model’s vocabulary with specific terms.
• Use Cases: Add product names, technical terminology, industry-specific language, or company phrases.
• Purpose: Improves the agent’s recognition and accurate usage of specialized or branded words.