Endpoint

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📝 Basic Endpoint Information

• Title - Agent identifier associated with the endpoint (e.g., n60hIfrJ8r)
• URL - Complete webhook URL for API communications
• Method - HTTP POST method for API calls
• Back Button - Return to agent listing without saving changes

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🛠️ Dynamic Field Management

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📋 Form Data

• phone_number – Customer phone number
• email – Customer email address
• first_name – Customer’s first name
• last_name – Customer’s last name
• email_Address – Alternate email address
• address – Street address
• city – City name
• zip_code – Postal/ZIP code
• country – Country information
• phone_number1 – Additional/alternative phone number
• audiencecalbid – Audience Calendar ID
• new_user_field – Custom user-provided field
• wayan_cf – Wayan custom field (purpose defined by workflow)
• ghl_contact_id – GoHighLevel contact ID
• override_agent_id – Override default agent ID
• local_presence_number – Yes/No.

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📞 How local presence number selection works:

When local_presence_number is enabled (Yes):

• The system tries to auto-pick a number matching the recipient’s area code for local presence effect.
• The number must belong to the same company as the AI agent.
• Only numbers with a Spam Status of Clean are eligible.
• The number must not have reached its daily outbound call limit (calls_per_number). By default, this is 50 calls per day, but each company can configure this limit in their AI settings profile.
• The system counts today’s outbound calls for each number (ai_call_histories where direction = "outbound" and created_at is today) and only considers numbers still below the limit.

If a qualifying number is found, it dynamically overrides the default from_number for this call. If no such number is available, the agent’s default caller ID is used.

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⚡ Quick Actions