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🔗 GHL Integration & Post-Call Analysis

Easily connect your AI agent with GoHighLevel (GHL) to automate the flow of call records, insights, and tags into your CRM. Integration

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📤 Recording & Transcription

  • Send Recording to GHL
    Enable or disable automatic transmission of call recordings to GHL.
  • Send Transcription to GHL
    Toggle sending AI-generated call transcriptions to GHL.
  • Send User Sentiment to GHL
    Allow GHL to receive AI-assigned sentiment (positive, negative, neutral) for each call.
  • Send Call Summary to GHL
    Automatically push concise call summaries to GHL custom fields.
Set up custom fields within your GoHighLevel account (e.g., “Call Recording URL”, “Call Transcription”, “User Sentiment”, “Call Summary”). In your integration dashboard, simply map which AI data field syncs to which GHL custom field—your data will flow automatically! Integration

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⏱️ Call Data

  • Send Call Duration to GHL
    Track and send call duration to a dedicated custom field for analytics and billing.
  • Call Direction
    Automatically record whether a call was inbound or outbound for every contact.
For each data point, create the custom field (e.g., “Call Duration”) in GHL, then link your agent’s analytics in the integration settings. Integration

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🏷️ Call Status Tags in GHL

Automatically tag each contact in your GHL account based on the outcome of the call:
  • Tag on Answered
    Applies a tag like “Answered” to contacts/leads when a call is answered.
  • Tag on No Answered
    Applies a tag like “No Answered” if the call was not picked up.
  • Tag on Busy
    Tags with “Busy” if the line was engaged.
  • Tag on Inactivity
    Marks contacts with an “Inactivity” tag if no engagement is detected on the call.
  • Tag on Appointment
    Tags contacts/leads as “Appointment Set” when an appointment is booked.
  • Tag on Call Transfer
    Tags contacts/leads when a call transfer occurs.
  • Tag on Voicemail
    Assigns a “Voicemail” tag if the call goes to voicemail.
  • Tag on Call Direction
    Tags contacts/leads with the direction of the call (Inbound/Outbound).
  • Tag on User Hang Up
    Tags contacts when the user hangs up the call.
  • Tag on Failed Outbound Call
    Tags contacts/leads when an outbound call attempt fails.
Note: Tags help you filter, track, and automate follow-ups directly inside your GHL CRM. Tagging works instantly—no manual setup required.
Integration