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Once GoHighLevel is connected, you can work from either side. A text or call in AI Sync shows up on the contact in GoHighLevel. A message in GoHighLevel shows up in the AI Sync Inbox. Nothing is sent twice.

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🔌 Connect GoHighLevel

1

Open Settings → Integrations

Start the GoHighLevel connection and sign in as an admin of the sub-account.
2

Pick the client's sub-account (location)

Choose the location where the contacts already live, not the agency account.
3

Approve every permission

If any permission is declined, part of the sync stops working later.
Check: open a contact in AI Sync that also exists in GoHighLevel. Its GoHighLevel contact ID should be filled in. A blank ID means the wrong location is connected.

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🔄 What syncs, and when

A text is copied over as a record only: the lead is never texted a second time.

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📤 Text from GoHighLevel through AI Sync

You can type a text in GoHighLevel and have AI Sync send it. It goes out from the contact’s texting line in AI Sync, on whatever carrier that line uses. The lead sees the same number as when you text from AI Sync, and the reply comes back to both places.
1

Open the contact's conversation in GoHighLevel

Use the normal Conversations screen.
2

Choose AI Sync as the channel

In the message box, open the channel picker and choose AI Sync.
3

Type and send

AI Sync sends it within a few seconds. GoHighLevel marks it Delivered. If it can’t go out, it is marked Failed with the reason, for example This contact is marked Do Not Text.
All the AI Sync texting rules still apply:
  • Do Not Text contacts are never texted.
  • The number comes from Texting Lines: the same number the lead already knows, or else the rep’s line, or else the team line.
  • If no texting line is set up, the text is marked Failed with No texting line is set up yet.
  • A contact that is new to AI Sync is added automatically from GoHighLevel.

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✅ Five-minute test

Use your own cell phone as the lead.
1

Text from AI Sync

Send a text from the AI Sync Inbox. Within a minute it appears on the contact in GoHighLevel.
2

Reply from your phone

The reply appears in the AI Sync Inbox straight away, and in GoHighLevel within about a minute.
3

Text from GoHighLevel on the AI Sync channel

Your phone receives it from the same number. GoHighLevel shows Delivered, and the AI Sync Inbox shows the text.
4

Call the contact from the dialer

After the call, GoHighLevel shows it on the contact with the recording.

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🛠️ Troubleshooting

The contact must be linked to GoHighLevel (it has a GoHighLevel contact ID). New contacts are linked within a couple of minutes, and the text is copied once they are. If it never links, check that the right location is connected.
The AI Sync app must be installed on that sub-account. Reconnect GoHighLevel from Settings → Integrations, then reload GoHighLevel.
Hover over it to read the reason. It is usually a Do Not Text contact, a missing texting line, or a number that isn’t registered for texting (10DLC).