🤔 Why it is its own outcome
📼 Voicemail
A machine took a message. The lead may never hear it.
🛡️ Screened
The handset is asking who you are. The lead is often standing right there,
deciding whether to pick up.
🧑 Person
A human answered and can talk.
Screening sits between the other two, which is exactly why it gets its own
category. Counting it as voicemail hides a lead who is about to answer.
Counting it as a connect inflates your rate with conversations that never
happened.
🔬 How detection works
AI Sync listens to the words, not just the rhythm of the audio. That distinction matters: a screening prompt sounds acoustically like a recorded greeting, so systems that judge cadence alone routinely call it an answering machine.🎙️ Set up your screening script
When a handset screens your call, it asks who is calling. Whatever you record here is what the lead sees or hears before deciding.1
Open the dialer settings
Find iPhone Script in the dialer’s left-hand panel.
2
Pick or record a script
Keep it short, human, and specific. A name and a reason beats a pitch.
3
Turn iPhone Screening on
The toggle sits beside Local Presence and Detect Voicemail.
4
Test it on your own phone
Dial yourself from a screened iPhone and listen to what plays. This is the only
way to hear what your leads hear.
📊 Where screened calls appear
Screened calls show up in two places on the Dialer Performance dashboard:- As Screened in the outcome bar, so you can see what share of your list is screening you.
- As Handset screened it in Who actually picked up, beside machines and real people.
A rising screened share is a signal about your caller ID, not your reps. See
Caller ID and numbers.
➡️ Where to go next
How calls actually work
Every outcome in one place.
Caller ID and numbers
Why screening rises when your numbers get tired.