​

🛠️ 10DLC Profile Management

Create and manage your business profiles for compliant Application-to-Person (A2P) messaging across both Plivo and Twilio providers. Your 10DLC profile serves as the foundation for all messaging operations, ensuring regulatory compliance and optimal deliverability. The 10DLC (10-Digit Long Code) Profile system enables businesses to establish verified identities for professional SMS messaging. Unlike traditional messaging solutions, 10DLC profiles provide enterprise-grade capabilities with automatic dual-provider registration, ensuring maximum reach and reliability.

​

What is a 10DLC Profile?

A 10DLC Profile is your business’s verified digital identity within the messaging ecosystem, automatically registered with both Plivo and Twilio providers. It represents your complete business information and serves as the foundation for all messaging campaigns.

​

📊 Dashboard Overview

The 10DLC Profile dashboard provides comprehensive management capabilities for all your business profiles: Key Features:

• Profile Listing: View all profiles with status indicators
• Quick Actions: Add, edit, and delete profiles with one-click operations
• Status Monitoring: Real-time tracking of approval status across providers
• Search & Filter: Advanced filtering by status, company, or creation date
• Bulk Operations: Manage multiple profiles simultaneously

Profile Status Indicators:

• 🟢 Approved: Profile approved and messaging enabled across providers
• 🟡 Pending: Awaiting initial review by the carrier
• 🟠 In Review: Carrier is actively reviewing your submission
• 🔴 Rejected: Carrier denied the profile—review carrier feedback and resubmit
• ⚫ Disabled: Profile deactivated by carrier; messaging is blocked

​

➕ Creating a New 10DLC Profile

​

🚪 Step 1: Access Profile Creation

1. Navigate to Setup > 10DLC > Profile
2. Click the “Add Profile” button
3. The system will display the profile creation form

​

📝 Step 2: Complete Profile Information

​

📍 Profile Address & Contact Details

​

🏠 Address Information Section

Required Address Fields:

Field	Description	Validation Rules	Example
Customer Name*	Business name for address	Must match company name	”Volt Tech Solutions LLC”
Street*	Primary street address	No PO boxes, must be physical	”123 Business Ave”
Street Secondary	Additional address info	Optional	”Suite 100, Floor 2”
City*	Business city	USPS verified	”San Francisco”
State*	Business state	Valid US state	”California”
Postal Code*	ZIP code	5 or 9 digit format	”94105” or “94105-1234”
Country*	Business country	Default: “US"	"United States”

​

👤 Authorized Contact Details

Contact Information Requirements:

Field	Purpose	Requirements	Tips
First Name*	Primary contact person	Legal name, must be authorized	Use CEO, COO, or authorized agent
Last Name*	Contact surname	Must match government ID	Ensure spelling accuracy
Email*	Business email address	Business domain preferred	Use monitored email address
Title*	Contact’s position	Business-appropriate title	”CEO”, “Operations Manager”
Job Title*	Specific role	Select from dropdown	Choose most appropriate option
Phone*	Business phone number	Valid 10-digit US number	Use main business line

​

ℹ️ Additional Business Details

Supplementary Information:

Field	Description	Impact	Requirements
Call Type*	Primary messaging use case	Affects approval category	Select from approved list
Call Per Month*	Expected message volume	Determines tier assignment	Realistic estimate required
Employee Count*	Company size indicator	Trust score calculation	Current employee count
Stock Symbol	Public company identifier	Optional for public companies	NASDAQ/NYSE symbol
Stock Exchange	Trading exchange	Required if stock symbol provided	Select appropriate exchange
Alt Business ID	Additional identifier	Optional verification	DUNS, LEI, or other ID
Alt Business ID Type	ID classification	Required if Alt ID provided	Select appropriate type
EIN Issuing Country	Tax authority country	Default: “US”	Country of tax registration

​

✏️ Editing Existing Profiles

​

⚙️ Profile Edit Interface

Edit Capabilities:

• Basic Information: Update company details and contact info
• Business Details: Modify industry classifications and website
• Address Updates: Change business address and contact details
• Additional Information: Update volume estimates and identifiers

Edit Restrictions:

• EIN Changes: Requires new profile creation
• Company Name: Major changes need re-verification
• Entity Type: Cannot be changed after approval
• Provider Settings: Read-only after initial setup

Additional Editing Options:

• Contact Details: Modify business phone numbers and email addresses.
• Brand Information: Change profile display name and public-facing details.
• Industry Classification: Update NAICS or SIC codes for your business.