Voice Agent Settings Reference

These are the settings you can change through Manage Voice Agents by Chat. Ask your assistant for a group by name, or a whole category.

Reading the tables. A dash means no limit is set for that value. Can clear means the field can be emptied on purpose. Default appears only where one value applies to every agent; otherwise, read the agent's current value. Several settings have two names for the same thing, and either works.

At a glance#

Group	Category	V1	V2
`voice_language`	Voice and language	✅	✅
`welcome_message`	Conversation	✅	✅
`conversation`	Conversation	✅	✅
`backchannel`	Conversation	—	✅
`natural_pauses`	Conversation	—	✅
`boosted_keywords`	Conversation	✅	✅
`redial`	Call handling	✅	✅
`memory`	Call handling	✅	✅
`max_duration`	Call handling	✅	✅
`silence`	Call handling	✅	✅
`begin_message_delay`	Call handling	✅	—
`pre_conversation_media`	Call handling	—	✅
`voicemail`	Call handling	✅	✅
`call_transfer`	Transfers	✅	✅
`integrations`	Integrations	✅	✅
`inbound_field_mapping`	Integrations	✅	✅
`webhook`	Integrations	✅	✅
`end_call`	Advanced	✅	✅
`appointment_checker`	Advanced	✅	✅
`calendar`	Advanced	✅	✅
`post_call`	Advanced	✅	✅
`live_call`	Advanced	✅	✅
`join_meeting`	Advanced	✅	✅
`compliance`	Advanced	✅	✅
`basics`	Advanced	✅	✅

Voice and language#

`voice_language`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`ambient_sound`	string	—	—	Yes	—
`ambient_sound_volume`	number	—	0 to 2	No	—
`enable_backchannel`	boolean	—	—	No	—
`interruption_sensitivity`	number	—	0 to 1	No	—
`language`	string	—	—	No	—
`normalize_for_speech`	boolean	—	—	No	—
`responsiveness`	number	—	0 to 1	No	—
`voice_id`	string	—	—	No	—
`voice_speed`	number	—	0.5 to 2	No	—
`voice_temperature`	number	—	0 to 2	No	—
`volume`	number	—	0 to 2	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`ambient_sound`	string	—	—	Yes	—
`ambient_sound_volume`	number	—	0 to 1	No	—
`language`	string	—	—	No	—
`language_switching`	boolean	—	—	No	—
`model`	string	—	—	No	—
`voice_id`	string	—	—	No	—
`voice_similarity`	number	—	0 to 1	No	—
`voice_speed`	number	—	0.7 to 1.2	No	—
`voice_stability`	number	—	0 to 1	No	—
`voice_style`	number	—	0 to 1	No	—
`voice_temperature`	number	—	0 to 2	No	—
`volume`	number	—	0 to 3	No	—

Conversation#

`welcome_message`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`begin_message`	string	—	—	Yes	—
`llmbeginmsg`	string	—	silent_YES, silent_NO, Custom	Yes	—
`llmbeginmsgVal`	string	—	—	Yes	—
`mode` (required)	string	—	user_initiates, ai_dynamic, ai_custom, silent_YES, silent_NO, Custom	No	—
`welcome_message`	string	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`delay`	number	seconds	0 to 10	Yes	—
`llmbeginmsg` (required)	string	—	silent_YES, silent_NO, Custom	No	—
`llmbeginmsgVal`	string	—	—	Yes	—
`talkFirstDelay`	number	seconds	0 to 10	Yes	—
`talk_first_delay`	number	seconds	0 to 10	Yes	—

`conversation`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`backchannel_frequency`	number	—	0 to 1	No	—
`backchannel_words`	array	—	—	No	—
`enable_backchannel`	boolean	—	—	No	—
`interruption_sensitivity`	number	—	0 to 1	No	—
`normalize_for_speech`	boolean	—	—	No	—
`reminder_max_count`	integer	—	0 to 20	No	—
`reminder_trigger_ms`	integer	milliseconds	0 to —	No	—
`reminder_trigger_seconds`	number	seconds	0 to —	No	—
`responsiveness`	number	—	0 to 1	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`interruption_sensitivity`	number	—	0 to 1	No	1
`responsiveness`	number	—	0 to 1	No	1

`backchannel`#

V1: not available.

Field	Type	Unit	Range or allowed values	Can clear	Default
`backchannel_frequency`	number	—	0 to 1	No	—
`backchannel_words`	array	—	1 to —	No	—
`enable_backchannel`	boolean	—	—	No	—

`natural_pauses`#

V1: not available.

Field	Type	Unit	Range or allowed values	Can clear	Default
`enable_fillers`	boolean	—	—	No	—
`filler_phrases`	array	—	1 to 0	No	—

`boosted_keywords`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`boosted_keywords` (required)	array	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`boosted_keywords` (required)	array	—	1 to —	No	—

Call handling#

`redial`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`redial`	integer	—	0, 1	No	—
`redial_after`	integer	minutes	0, 1, 2, 3, 4, 5, 10, 15, 20, 25, 30, 45, 60	No	—
`redial_agent_id`	string	—	—	Yes	—
`redial_voicemail_detection`	string	—	Yes, No	No	—
`use_local_presence`	string	—	Yes, No	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`redial`	integer	—	0, 1	No	—
`redial_after`	integer	minutes	0, 1, 2, 3, 4, 5, 10, 15, 20, 25, 30, 45, 60	No	—
`redial_agent_id`	string	—	—	Yes	—
`redial_voicemail_detection`	string	—	Yes, No	No	—
`use_local_presence`	string	—	Yes, No	No	—

`memory`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`memory_enabled` (required)	boolean	—	—	No	—
`memory_instructions`	string	—	—	Yes	—
`memory_retention_days`	string	days	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`memory_enabled` (required)	boolean	—	—	No	—
`memory_instructions`	string	—	—	Yes	—
`memory_retention_days`	integer	days	0 to —	Yes	—

`max_duration`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`maxDurationSeconds`	integer	seconds	60 to 7200	No	—
`max_call_duration_ms`	integer	milliseconds	60000 to —	No	—
`max_call_duration_sec`	number	seconds	60 to —	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`isEnabled`	boolean	—	—	No	—
`maxDurationInTransferSeconds`	integer	seconds	60 to 14400	No	—
`maxDurationSeconds`	integer	seconds	60 to 7200	No	—

`silence`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`endAfterSilenceThresholdSeconds`	integer	seconds	10 to —	Yes	—
`endWhenReminderLimitExceeded`	boolean	—	—	No	—
`end_call_after_silence_ms`	integer	milliseconds	1000 to —	No	—
`end_call_after_silence_sec`	number	seconds	1 to —	No	—
`isEnabled`	boolean	—	—	No	—
`maxReminderAttempts`	integer	—	0 to 10	No	—
`reminderSilenceThresholdSeconds`	integer	seconds	2 to 30	No	—
`silenceEnableExtendedTimeout`	boolean	—	—	No	—
`silence_timeout_ms`	integer	milliseconds	1000 to —	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`endAfterSilenceThresholdSeconds`	integer	seconds	10 to —	Yes	—
`endWhenReminderLimitExceeded`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`maxReminderAttempts`	integer	—	0 to 10	No	—
`reminderSilenceThresholdSeconds`	integer	seconds	2 to 30	No	—
`silenceEnableExtendedTimeout`	boolean	—	—	No	—

`begin_message_delay`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`begin_message_delay_ms`	integer	milliseconds	0 to 60000	No	—
`begin_message_delay_sec`	number	seconds	0 to 60	No	—
`delay`	number	seconds	0 to 60	No	—

V2: not available.

`pre_conversation_media`#

V1: not available.

Field	Type	Unit	Range or allowed values	Can clear	Default
`enabledForInbound`	boolean	—	—	No	—
`enabledForOutbound`	boolean	—	—	No	—
`enabledForWebCall`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`mediaFilename`	string	—	—	Yes	—

`voicemail`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`action_type`	string	—	hangup, prompt, static_text	No	—
`enable_voicemail_detection`	boolean	—	—	No	—
`enabled`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`message`	string	—	—	Yes	—
`text`	string	—	—	Yes	—
`voicemail_action_type`	string	—	hangup, prompt, static_text	Yes	—
`voicemail_detection_timeout_ms`	integer	milliseconds	5000 to 120000	No	—
`voicemail_message_text`	string	—	—	Yes	—
`voicemail_option`	array	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`additionalInstructions`	string	—	—	Yes	—
`behaviorType`	string	—	static, smartV1	Yes	—
`enable_smart_screening`	boolean	—	—	No	—
`enable_voicemail_detection`	boolean	—	—	No	—
`immediateDetection`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`recognitionEngine`	string	—	—	Yes	—
`screeningInstructions`	string	—	—	Yes	—
`screening_instructions`	string	—	—	Yes	—
`smartScreeningHandling`	boolean	—	—	No	—
`staticPhrase`	string	—	—	Yes	—
`voiceRecognitionEnabled`	boolean	—	—	No	—
`voicemailHandling`	string	—	hang_up, leave_message	No	—
`voicemail_action_type`	string	—	hangup, static_text, prompt	Yes	—
`voicemail_detection_timeout_ms`	integer	milliseconds	5000 to 120000	No	—
`voicemail_message_text`	string	—	—	Yes	—

Transfers#

`call_transfer`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`autoGreet`	string	—	0, 1, true, false	No	—
`auto_greet`	boolean	—	—	No	—
`description`	string	—	—	Yes	—
`detectionTimeout`	integer	—	10 to 300	No	—
`detection_timeout`	integer	—	10 to 300	No	—
`displayedNumberTransfer`	string	—	—	Yes	—
`displayed_number`	string	—	—	Yes	—
`dynamicRoutingDescription`	string	—	—	Yes	—
`dynamic_routing_description`	string	—	—	Yes	—
`extensionNumber`	string	—	0, 1, true, false	No	—
`extensionValue`	string	—	—	Yes	—
`extension_number`	boolean	—	—	No	—
`extension_value`	string	—	—	Yes	—
`humanDetection`	string	—	0, 1, true, false	No	—
`human_detection`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`navigateIVR`	string	—	0, 1, true, false	No	—
`navigateIVRDescription`	string	—	—	Yes	—
`navigate_ivr`	boolean	—	—	No	—
`navigate_ivr_description`	string	—	—	Yes	—
`onHoldMusic`	string	—	none, relaxing_sound, uplifting_beats, ringtone	Yes	—
`on_hold_music`	string	—	none, relaxing_sound, uplifting_beats, ringtone	Yes	—
`phoneNumber`	string	—	—	Yes	—
`threeWayHandoffMessageDescription`	string	—	—	Yes	—
`threeWayHandoffMessageType`	string	—	prompt, static_message	No	—
`threeWayMessage`	string	—	0, 1, true, false	No	—
`three_way_handoff_message_description`	string	—	—	Yes	—
`three_way_handoff_message_type`	string	—	prompt, static_message	No	—
`three_way_message`	boolean	—	—	No	—
`transferDescription`	string	—	—	Yes	—
`transferDestinationType`	string	—	static, dynamic	No	—
`transferType`	string	—	warm, cold	No	—
`transfer_destination_type`	string	—	static, dynamic	No	—
`transfer_number`	string	—	—	Yes	—
`typeTransfer`	string	—	warm, cold	No	—
`type_transfer`	string	—	warm, cold	No	—
`whisperHandoffMessageDescription`	string	—	—	Yes	—
`whisperHandoffMessageType`	string	—	prompt, static_message	No	—
`whisperMessage`	string	—	0, 1, true, false	No	—
`whisper_handoff_message_description`	string	—	—	Yes	—
`whisper_handoff_message_type`	string	—	prompt, static_message	No	—
`whisper_message`	boolean	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`auto_greet`	boolean	—	—	No	—
`businessRoutingMode`	string	—	always, schedule	No	—
`businessRules`	array	—	—	No	—
`business_routing_mode`	string	—	always, schedule	No	—
`business_rules`	array	—	—	No	—
`callerIdMode`	string	—	agentPhoneNumber, userPhoneNumber	No	—
`description`	string	—	—	Yes	—
`detection_timeout`	integer	—	1 to —	No	—
`displayed_number`	string	—	—	Yes	—
`dynamic_routing_description`	string	—	—	Yes	—
`extension_number`	boolean	—	—	No	—
`extension_value`	string	—	—	Yes	—
`failoverContinueConversation`	boolean	—	—	No	—
`failoverStaticPhrase`	string	—	—	Yes	—
`failover_continue_conversation`	boolean	—	—	No	—
`failover_static_phrase`	string	—	—	Yes	—
`fallbackDescription`	string	—	—	Yes	—
`fallbackNumber`	string	—	—	Yes	—
`fallback_description`	string	—	—	Yes	—
`fallback_number`	string	—	—	Yes	—
`human_detection`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`navigate_ivr`	boolean	—	—	No	—
`navigate_ivr_description`	string	—	—	Yes	—
`on_hold_music`	string	—	—	Yes	—
`phoneNumber`	string	—	—	Yes	—
`three_way_handoff_message_description`	string	—	—	Yes	—
`three_way_handoff_message_type`	string	—	prompt, static_message	No	—
`three_way_message`	boolean	—	—	No	—
`transferType`	string	—	warm, cold, http	No	—
`transfer_destination_type`	string	—	static, dynamic	No	—
`transfer_number`	string	—	—	Yes	—
`type_transfer`	string	—	warm, cold, http	No	—
`whisper_handoff_message_description`	string	—	—	Yes	—
`whisper_handoff_message_type`	string	—	prompt, static_message	No	—
`whisper_message`	boolean	—	—	No	—

Integrations#

`integrations`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`send_recording_to_ghl`	string	—	—	Yes	—
`send_transcription_to_ghl`	string	—	—	Yes	—
`send_user_sentiment_to_ghl`	string	—	—	Yes	—
`send_call_summary_to_ghl`	string	—	—	Yes	—
`send_call_duration_to_ghl_filed`	string	—	—	Yes	—
`send_agent_name_to_ghl_filed`	string	—	—	Yes	—
`send_call_direction_to_ghl`	string	—	—	Yes	—
`ghl_tag_on_answerd`	string	—	—	Yes	—
`ghl_tag_on_no_answerd`	string	—	—	Yes	—
`ghl_tag_on_busy`	string	—	—	Yes	—
`ghl_tag_on_inactivity`	string	—	—	Yes	—
`ghl_tag_on_appointment`	string	—	—	Yes	—
`ghl_tag_on_voicemail`	string	—	—	Yes	—
`ghl_tag_user_hangup`	string	—	—	Yes	—
`ghl_tag_on_call_transfer`	string	—	—	Yes	—
`ghl_tag_on_failed_outbound_call`	string	—	—	Yes	—
`glocation_id`	string	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`send_recording_to_ghl`	string	—	—	Yes	—
`send_transcription_to_ghl`	string	—	—	Yes	—
`send_user_sentiment_to_ghl`	string	—	—	Yes	—
`send_call_summary_to_ghl`	string	—	—	Yes	—
`send_call_duration_to_ghl_filed`	string	—	—	Yes	—
`send_agent_name_to_ghl_filed`	string	—	—	Yes	—
`send_call_direction_to_ghl`	string	—	—	Yes	—
`ghl_tag_on_answerd`	string	—	—	Yes	—
`ghl_tag_on_no_answerd`	string	—	—	Yes	—
`ghl_tag_on_busy`	string	—	—	Yes	—
`ghl_tag_on_inactivity`	string	—	—	Yes	—
`ghl_tag_on_appointment`	string	—	—	Yes	—
`ghl_tag_on_voicemail`	string	—	—	Yes	—
`ghl_tag_user_hangup`	string	—	—	Yes	—
`ghl_tag_on_call_transfer`	string	—	—	Yes	—
`ghl_tag_on_failed_outbound_call`	string	—	—	Yes	—
`glocation_id`	string	—	—	Yes	—

`inbound_field_mapping`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`inbound_field_source`	string	—	ghl, ai_sync	No	—
`mappings` (required)	array	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`inbound_field_source`	string	—	ghl, ai_sync	No	—
`mappings` (required)	array	—	—	No	—

`webhook`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`webhook_headers`	array	—	—	Yes	—
`webhook_method`	string	—	GET, POST	Yes	—
`webhook_url`	url	—	— to 2048	Yes	—
`weebhook_endpoint_headers`	array	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`webhook_headers`	array	—	—	Yes	—
`webhook_method`	string	—	GET, POST	Yes	—
`webhook_url`	url	—	— to 2048	Yes	—
`weebhook_endpoint_headers`	array	—	—	Yes	—

Advanced#

`end_call`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`description`	string	—	—	Yes	—
`endCallDescription`	string	—	—	Yes	—
`isEnabled`	boolean	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`description` (required)	string	—	—	No	—
`endCallDescription` (required)	string	—	—	No	—

`appointment_checker`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`block`	string	—	upcoming, past, all	Yes	—
`enabled` (required)	boolean	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`block`	string	—	upcoming, past, all	Yes	—
`enabled` (required)	boolean	—	—	No	—

`calendar`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`appointment_title`	string	—	—	Yes	—
`bookAppointmentsOn`	string	—	GHL, Rizler, Calendly	Yes	—
`book_appointments_on`	string	—	GHL, Rizler, Calendly	Yes	—
`calendar_id`	string	—	—	Yes	—
`calendar_name`	string	—	—	Yes	—
`calendarghl`	string	—	—	Yes	—
`calendarghlupapt`	string	—	—	Yes	—
`calendars`	array	—	— to 10	No	—
`calendlyEventType`	string	—	—	Yes	—
`calendlyEventTypeName`	string	—	—	Yes	—
`calendly_event_type`	string	—	—	Yes	—
`calendly_event_type_name`	string	—	—	Yes	—
`enabled`	boolean	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`rizlerCalendar`	string	—	—	Yes	—
`rizlerCalendarName`	string	—	—	Yes	—
`rizler_calendar_id`	string	—	—	Yes	—
`rizler_calendar_name`	string	—	—	Yes	—
`timezone`	string	—	—	Yes	—
`timezoneSetupghl`	string	—	—	Yes	—
`upcoming_days`	integer	days	1 to —	Yes	—
`user_info_fields`	array	—	—	Yes	—
`usersInfoSetupghl`	array	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`appointment_title`	string	—	—	Yes	—
`book_appointments_on`	string	—	GHL, Rizler, Calendly, Decoda	No	—
`calendar_id`	string	—	—	Yes	—
`calendar_name`	string	—	—	Yes	—
`calendars`	array	—	— to 10	No	—
`calendly_event_type`	string	—	—	Yes	—
`calendly_event_type_name`	string	—	—	Yes	—
`decoda_location_id`	string	—	—	Yes	—
`decoda_organizer_id`	string	—	—	Yes	—
`decoda_provider_id`	string	—	—	Yes	—
`decoda_service_id`	string	—	—	Yes	—
`enabled`	boolean	—	—	No	—
`rizler_calendar_id`	string	—	—	Yes	—
`rizler_calendar_name`	string	—	—	Yes	—
`timezone`	string	—	—	Yes	—
`upcoming_days`	integer	days	1 to —	No	—
`user_info_fields`	array	—	—	No	—

`post_call`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`aiSyncFields`	array	—	—	No	—
`fields`	array	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`valueUserInfo`	array	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`aiSyncFields`	array	—	—	No	—
`fields`	array	—	—	No	—
`isEnabled`	boolean	—	—	No	—

`live_call`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`aiSyncFields`	array	—	—	No	—
`fields`	array	—	—	No	—
`isEnabled`	boolean	—	—	No	—
`moduleVal`	array	—	—	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`aiSyncFields`	array	—	—	No	—
`fields`	array	—	—	No	—
`isEnabled`	boolean	—	—	No	—

`join_meeting`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`description`	string	—	—	Yes	—
`enabled`	boolean	—	—	No	—
`google_calendar`	string	—	—	Yes	—
`google_calendar_id`	string	—	—	Yes	—
`isEnabled`	boolean	—	—	No	—
`joinMeetingDescription`	string	—	—	Yes	—
`selectedCalendar`	string	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`description` (required)	string	—	—	No	—
`enabled`	boolean	—	—	No	—
`google_calendar_id`	string	—	—	Yes	—
`joinMeetingDescription` (required)	string	—	—	No	—
`selectedCalendar`	string	—	—	Yes	—

`compliance`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`calling_days`	array	days	—	Yes	—
`calling_hours_end`	string	—	—	Yes	—
`calling_hours_start`	string	—	—	Yes	—
`calling_states`	array	—	—	Yes	—
`enforce_dnc`	boolean	—	—	Yes	—
`enforce_state_legal_hours`	boolean	—	—	Yes	—
`override_compliance`	boolean	—	—	Yes	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`calling_days`	array	days	—	Yes	—
`calling_hours_end`	string	—	—	Yes	—
`calling_hours_start`	string	—	—	Yes	—
`calling_states`	array	—	—	Yes	—
`enforce_dnc`	boolean	—	—	Yes	—
`enforce_state_legal_hours`	boolean	—	—	Yes	—
`override_compliance`	boolean	—	—	Yes	—

`basics`#

Field	Type	Unit	Range or allowed values	Can clear	Default
`agent_name`	string	—	— to 255	No	—
`ai_timezone_id`	string	—	—	Yes	—
`folder_id`	string	—	—	Yes	—
`status`	string	—	Active, Inactive	No	—

Field	Type	Unit	Range or allowed values	Can clear	Default
`agent_name`	string	—	— to 255	No	—
`ai_timezone_id`	string	—	—	Yes	—
`folder_id`	string	—	—	Yes	—
`status`	string	—	Active, Inactive	No	—

Not changed through this flow#

Phone numbers, senders, pronunciation entries, knowledge bases, API functions and the widget each have their own add and remove tools. See Manage Voice Agents by Chat.

At a glance#

Voice and language#

voice_language#

Conversation#

welcome_message#

conversation#

backchannel#

natural_pauses#

boosted_keywords#

Call handling#

redial#

memory#

max_duration#

silence#

begin_message_delay#

pre_conversation_media#

voicemail#

Transfers#

call_transfer#

Integrations#

integrations#

inbound_field_mapping#

webhook#

Advanced#

end_call#

appointment_checker#

calendar#

post_call#

live_call#

join_meeting#

compliance#

basics#

Not changed through this flow#

`voice_language`#

`welcome_message`#

`conversation`#

`backchannel`#

`natural_pauses`#

`boosted_keywords`#

`redial`#

`memory`#

`max_duration`#

`silence`#

`begin_message_delay`#

`pre_conversation_media`#

`voicemail`#

`call_transfer`#

`integrations`#

`inbound_field_mapping`#

`webhook`#

`end_call`#

`appointment_checker`#

`calendar`#

`post_call`#

`live_call`#

`join_meeting`#

`compliance`#

`basics`#