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The Inbox tab in the dialer is where reps read and answer replies. There’s one row per contact, never one row per message, so the list stays short no matter how much you text.

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🧭 Find the conversation you need

  • Search by name, phone number or email.
  • All shows every conversation, newest first.
  • Unread shows conversations where the lead’s reply is the latest message and nobody has opened it yet (last 30 days).
  • Mine shows conversations you’ve texted or that were routed to you.
  • A blue dot marks an unread conversation. The number on the Inbox tab counts them.
  • Opening a conversation marks it read. Mark all read (the double tick) clears the whole list for everyone, so use it with care.
New replies appear live, with no refresh needed.

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💬 Reply without leaving the dialer

Click a contact to open the whole conversation, texts and emails together, grouped by day.
  • Text sends from the lead’s texting line. The line is shown next to the box (“From your line …” or “From team line …”). See Texting lines for how it’s chosen.
  • Email sends from your company email. It’s greyed out when the contact has no email address.
  • Enter sends. Shift + Enter adds a new line.
  • Call rings the lead from the dialer.
  • Open full contact opens their complete record in a new tab.
Email replies don’t come into the Inbox yet. When a lead answers an email, the reply lands in your company email inbox. Emails you send are shown in the conversation.

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📱 On a phone or small screen

The list shows first. Tap a contact to open the conversation, and use the back arrow to return. The contact card is hidden on narrower screens; Open full contact is always a click away.

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🙋 Who sees what

Each reply is routed to one rep. It shows under their Mine filter, and they get the notification. Everyone with Inbox access can see All. See Where replies go.

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🧯 If something is off

The number they replied to isn’t sending replies to AI Sync. Run the two-minute test.
There’s no A2P-linked number to text from. See What counts as a texting line.
The count covers the last 30 days, and a conversation stops being unread when anyone opens it or you reply. Refresh with the circular arrow at the top of the list.
Working through replies with Claude, ChatGPT or Codex? See Texting & Inbox with your AI assistant.