The Team floor is a live board of your reps. It shows who is online right now, what each rep is doing, how long they have been doing it, and which PowerList they are dialing. Open a rep's details for a report by day, week or custom dates.
🧭 Where to find it#
In the dialer, click More, then Team. On a phone, tap More at the bottom, then Team. Team is not in the main tab bar.
👀 Who sees whom#
What you see depends on your role:
| Your role | What the Team floor shows |
|---|---|
| Account owner or admin | Every rep with dialer access in your company |
| Manager | Reps on the teams you manage, plus you |
| Rep | Only your own row |
Managers need the permission to view team data. Without it, a manager sees only their own row. Ask an account admin if the Team floor shows fewer people than you expect.
📋 What each row shows#
The board refreshes every 5 seconds. Reps who are online are listed first.
| Column | What it means |
|---|---|
| Rep | Name and email. Click Show details to open the rep's report. |
| Status | What the rep is doing right now. See the table below. |
| Online for | How long the rep's current online session has run. |
| Time in state | How long the rep has been in the current status. It counts up live. |
| Recorded online today | Total recorded online time today. The date and time zone it covers are shown under the number. |
| Verified rep bridge | Time on the call the rep is connected to right now. Shows No active call when the rep is not on one. |
| Current PowerList | The PowerList the rep's current call came from. |
| Call type | Outbound or Inbound. |
| Calls | Outbound calls placed today, including those that reached voicemail. |
| Connects | Calls today where a person answered and reached the rep. |
| Connect % | Connects divided by calls. |
At the top right, a badge counts how many reps are online.
Current PowerList messages#
- The PowerList name means the rep is on an outbound call from that list.
- No active call means the rep is not on a call.
- Not applicable means the call is inbound, so no PowerList is involved.
- No PowerList means the call did not come from a PowerList.
What each status means#
| Status | Meaning |
|---|---|
| Online | The rep is signed in to the dialer and ready for calls. |
| Ringing | A call is ringing to the rep. |
| On call | The rep is talking to a lead. |
| Wrap-up | The call has ended and the rep is finishing up before the next one. |
| Offline | The rep is not available for calls. |
| Unknown | AI Sync cannot confirm the rep's state right now. |
Unknown is not the same as Offline. It appears when the last check from the rep's dialer is more than a few seconds old, or when the rep is on a call that cannot be confirmed yet. Times show a dash (—) instead of a guess. If the whole board cannot be reached, it says Team floor unavailable. Retrying… and tries again on its own.
A dash is not a zero#
If AI Sync cannot measure something, it shows a dash instead of 0. That way 0 calls always means the rep really made no calls.
📊 Rep details and reports#
Click Show details under a rep's name to open a report for that rep. Click Hide details to close it.
- Pick a Report period: Today, Last 7 days, Last 30 days or Custom dates. A custom range can be up to 93 days.
- Optional: pick a PowerList filter to see only that list's activity. The filter lists PowerLists the rep dialed in that period.
- Click Refresh details to reload.
The report shows:
| Measure | What it counts |
|---|---|
| Attempts initiated | Outbound calls the rep started. |
| Conversations served | Conversations where a person answered and the rep talked to them. |
| Unique leads dialed | Different leads the rep called. |
| Appointments SET | Appointment dispositions and calendar slots the rep saved, and pending, confirmed or completed bookings created in the period. These are not verified bookings. |
| Recorded talk time | Time the rep spent in those conversations. Ringing and voicemail are not counted. |
| Average connected talk | Talk time divided by conversations served. |
Below the totals, each PowerList the rep worked has its own card with the same measures, plus Current leads in list, which is how many leads are in the list today.
Reports only cover what AI Sync recorded. Missing history is never filled in. A number with a + is a lower bound, and the report tells you what was incomplete. When talk time cannot be backed up by call records, it shows Unavailable instead of an estimate.
For exactly what counts as a connect, see How calls actually work.
💡 Tips#
- Use Time in state to spot a rep who has sat in Wrap-up too long.
- Use Current PowerList to see which list each rep is dialing without asking.
- Reps can also see their own numbers in the dialer. For company-wide results, use Dialer performance.