What You Can Accomplish
The Leader Board Dashboard provides comprehensive agent performance tracking and team analytics for your platform operations. Monitor individual agent statistics, track call performance rankings, and analyze team productivity with detailed reporting features that help you understand your team’s performance at a glance. Track agent call quality metrics, performance rankings, and productivity scores for optimal company management.Key Features
- Real-time Agent Ranking: Live updates of agent performance standings and call statistics
- Comprehensive Performance Tracking: Detailed analytics across all agents including calls, dispositions, and productivity metrics
- Interactive Team Visualizations: Dynamic agent cards, performance charts, and metrics that update in real-time
- Customizable Performance Views: Personalized dashboard layouts with configurable date ranges, agent filters, and disposition tracking
🏆 Leader Board Overview
Dashboard Navigation
Header Controls
- 📅 Date Range Selector: Choose between predefined ranges (Today, Yesterday, Custom) or set specific date periods
- 📊 Filter Options: Advanced filtering by dispositions, dialer activity and subscription.
- 🔄 Export Functionality: Generate performance reports and export data for analysis
Time Period Options
| Period | Description | Use Case |
|---|---|---|
| Yesterday | Previous day complete data | Daily performance review |
| Today | Current day metrics | Real-time monitoring |
| Custom Range | User-defined date span | Specific period analysis |
| Weekly View | 7-day performance tracking | Short-term trend analysis |
Filter Configuration
📋 Advanced Filtering System- 📅 Start Date: Set beginning of analysis period (MM/DD/YYYY format)
- 📅 End Date: Define end of analysis period (MM/DD/YYYY format)
- 👥 Agents: Select specific agents or “All” for comprehensive view
- 📊 Disposition: Filter by call outcomes and results
- 📋 View By: List view or Board view (default)
📈 Agent Performance Metrics
The dashboard displays essential agent performance indicators providing immediate insight into team productivity:Primary Performance Indicators
- 📞 Total Calls: Complete count of all calls handled by each agent
- ⏱️ Talk Time: Cumulative conversation duration per agent
- 📊 Call Rate: Average calls per agent per time period
- 🎯 Success Rate: Percentage of successful call outcomes per agent
Real-time Agent Data
- 🔴 Active Status: Current agent availability (Online, Offline, Break)
- ⏳ Average Handle Time: Mean call duration per agent
- 📋 Disposition Tracking: Call outcome categorization and tracking
- 📈 Performance Trends: Agent productivity patterns over time
Agent Profile Cards
👤 Individual Agent Display Each agent card shows:- 🖼️ Agent Avatar: Visual identification with profile image
- 📛 Agent Name: Clear identification (e.g., “Company Dev”)
- 🟢 Status Indicator: Current availability status (Online/Offline)
- 📞 Call Statistics: Individual performance metrics
📊 Performance Analytics Components
Agent ranking and performance visualizations:- 🏆 Ranking System: Automatic agent ranking based on performance metrics
- 📊 Performance Bars: Visual representation of individual achievements
- 🎯 Goal Tracking: Monitor individual and team target achievement
- 👥 Team Overview: Collective performance summary
- 📊 Comparative Analysis: Side-by-side agent performance comparison
- 🎖️ Achievement Badges: Recognition for top performers
- 📈 Productivity Metrics: Efficiency and output measurements
Load More Functionality
📄 Dynamic Loading System- Load More Button: Progressive loading of additional agents
- Performance Optimization: Efficient data loading for large teams
- Scroll Integration: Seamless browsing experience
- Real-time Updates: Fresh data loading with each request
Export and Reporting
📤 Data Export Options- 📊 Performance Reports: Comprehensive agent performance summaries
- 📈 Trend Analysis: Historical performance data export
- 🎯 Custom Reports: Tailored reporting based on specific metrics
- 📅 Scheduled Reports: Automated report generation and delivery
- 📊 Performance Benchmarking: Compare against team and industry standards
- 📈 Predictive Analysis: Forecast performance trends and outcomes
- 🎯 Optimization Recommendations: Data-driven suggestions for improvement